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Creating Your Client Experience; Lessons in Branding From My Vacation
Manage episode 440495258 series 3022557
Ep. 339: On my recent vacation to the Kananaskis Mountain Lodge Resort, I noticed all the details that created our experience. This made me think of how we as business owners can elevate the client experience in our own businesses and sharing that in this episode of Success in Mind.
Show links
Work with me: www.teriholland.ca/consultation
Follow me on Instagram: www.instagram.com/theteriholland
Or on any social media platform @TheTeriHolland
Chapters:
00:00 Introduction and Purpose
00:33 Rebranding and Vacation Insights
01:31 First Impressions at the Resort
02:43 Detailed Resort Experience
06:11 Staff and Overall Experience
07:11 Applying Lessons to Your Business
09:01 Creating Unique Customer Touches
10:07 Personal Touches and Branding
12:08 Standing Out in the Marketplace
14:27 Packaging and Customer Loyalty
18:53 Conclusion
342 afleveringen
Manage episode 440495258 series 3022557
Ep. 339: On my recent vacation to the Kananaskis Mountain Lodge Resort, I noticed all the details that created our experience. This made me think of how we as business owners can elevate the client experience in our own businesses and sharing that in this episode of Success in Mind.
Show links
Work with me: www.teriholland.ca/consultation
Follow me on Instagram: www.instagram.com/theteriholland
Or on any social media platform @TheTeriHolland
Chapters:
00:00 Introduction and Purpose
00:33 Rebranding and Vacation Insights
01:31 First Impressions at the Resort
02:43 Detailed Resort Experience
06:11 Staff and Overall Experience
07:11 Applying Lessons to Your Business
09:01 Creating Unique Customer Touches
10:07 Personal Touches and Branding
12:08 Standing Out in the Marketplace
14:27 Packaging and Customer Loyalty
18:53 Conclusion
342 afleveringen
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