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Underrated (and overrated) product design tactics
Manage episode 320071181 series 2939234
Inhoud geleverd door Andrew Askins and Sean Sun. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Andrew Askins and Sean Sun of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
(0:25) Andrew and Sean are going to play a game
(2:57) Microcopy: the little bits of texts that can make a huge splash
(7:48) Accessibility: it’s just good design
(10:18) Andrew wants tooltip walk-throughs to burn in Hell
(14:05) Not all product analytics is created equally
(20:03) Why do people have a customer support robot when it takes hours to get a response?
(23:19) Documentation is more scalable than customer support, but most people suck at it
(32:47) Andrew’s quick correction
Thanks for listening to Small Efforts, a podcast collaboration between Krit and Miscreants. Shoutout to the Hatch Team and Mary Vuong for producing and editing.
Links:
- Andrew’s Twitter: @AndrewAskins
- Andrew's website: https://www.andrewaskins.com/
- Chartkit: https://www.chartkit.io/
- Krit: https://www.krit.com/
- Miscreants: https://www.miscreants.co/
- Sean’s Twitter: @seanqsun
- Hatch Team: https://www.hatch.team/
- Growth.Design: https://growth.design/
- Samuel Hulick’s User Onboarding: https://www.useronboard.com/
- Parallax tool: https://www.getparallax.com/
For more information about the podcast, check out https://www.smalleffortspod.com/.
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