Episode 20: HI Service Portal


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With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool features to look out for, and navigation tips and best practices.

This episode covers:

  • Unauthenticated help page
  • Tour feature for the new site
  • Improved homepage
  • Improved incident form
  • Service portal mobile experience
  • Stay up-to-date with Portal news in the ServiceNow Community

For more information on the HI Service Portal, see:

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