Building Balance: Strategies for Leadership and Wellbeing with Caroline Baird

Your Customer, Your Success

Welcome back to Your Customer, Your Success, where we dive into customer experience, success management, leadership, and employee engagement. In this episode, Gary Marra sits down with the inspiring Caroline Baird, an HR Executive and Consultant, a Reinvention Coach, Event Speaker, and host of the Today's Balance Leader podcast.

With over 30 years of experience, including a decade as the Director of Human Resources at PetSmart, Caroline shares her insights into leading with authenticity, navigating change, and empowering employees to thrive. Her career journey is a testament to the power of adaptability and reinvention, making this episode a must-listen for leaders, HR professionals, and anyone looking to elevate their personal and professional success.

Chapters:

[00:00:01] Welcome and Introduction

[00:02:12] The Importance of Employee Engagement

[00:05:31] A PetSmart Success Story

[00:10:06] Adaptive Leadership: What It Is and Why It Matters

[00:17:34] Managing Stress and Overwhelm in the Workplace

[00:21:20] The Courage to Reinvent Yourself

[00:26:12] Leadership Lessons: From Confidence to Listening

[00:28:40] Unconventional Career Lessons

[00:29:44] Habits for Success: Gratitude and Mindfulness

Connect with Caroline Baird:

• Website: carolinebaird.com
• LinkedIn: Caroline Baird on LinkedIn
• Instagram: Caroline Baird on Instagram
• YouTube: Caroline Baird on YouTube
• Podcast: Today's Balance Leader (available on major platforms)

Caroline also offers free 30-minute clarity calls to help you tackle a leadership challenge or find clarity on your path. Visit her website for more details and resources.

About Your Host:

Gary Marra is a customer-centric executive with over 25 years of experience in customer success and leadership. He is the creator of the Your Customer, Your Success podcast and founder of Marra CX Hub, where he explores the intersections of business, customer experience, and leadership.

Stay Connected with the Podcast:

• Subscribe to Your Customer, Your Success on your favorite platform.
• Follow Gary on LinkedIn: Gary Marra on LinkedIn
• Check out Gary’s website and blog: Marra CX Hub

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