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Inhoud geleverd door Lucy Collins from Web Usability. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Lucy Collins from Web Usability of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
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Squid Game is back, and so is Player 456. In the gripping Season 2 premiere, Player 456 returns with a vengeance, leading a covert manhunt for the Recruiter. Hosts Phil Yu and Kiera Please dive into Gi-hun’s transformation from victim to vigilante, the Recruiter’s twisted philosophy on fairness, and the dark experiments that continue to haunt the Squid Game. Plus, we touch on the new characters, the enduring trauma of old ones, and Phil and Kiera go head-to-head in a game of Ddakjji. Finally, our resident mortician, Lauren Bowser is back to drop more truth bombs on all things death. SPOILER ALERT! Make sure you watch Squid Game Season 2 Episode 1 before listening on. Let the new games begin! IG - @SquidGameNetflix X (f.k.a. Twitter) - @SquidGame Check out more from Phil Yu @angryasianman , Kiera Please @kieraplease and Lauren Bowser @thebitchinmortician on IG Listen to more from Netflix Podcasts . Squid Game: The Official Podcast is produced by Netflix and The Mash-Up Americans.…
The Web Usability Podcast
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Inhoud geleverd door Lucy Collins from Web Usability. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Lucy Collins from Web Usability of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Join Lucy Collins, Director of Web Usability, as we explore what it takes to make the web a more accessible and enjoyable place for everyone. Whether you're a website owner, developer, or just a curious mind, we're here to share insights, tips, and stories that can help you improve the user experience of your digital world. Web Usability is an established User Experience (UX) agency. We are UX specialists. We provide inclusive UX research and advice to optimise your digital services. If you need a transcript of our podcasts, just visit our website at www.webusability.co.uk.
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15 afleveringen
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Manage series 3579639
Inhoud geleverd door Lucy Collins from Web Usability. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Lucy Collins from Web Usability of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Join Lucy Collins, Director of Web Usability, as we explore what it takes to make the web a more accessible and enjoyable place for everyone. Whether you're a website owner, developer, or just a curious mind, we're here to share insights, tips, and stories that can help you improve the user experience of your digital world. Web Usability is an established User Experience (UX) agency. We are UX specialists. We provide inclusive UX research and advice to optimise your digital services. If you need a transcript of our podcasts, just visit our website at www.webusability.co.uk.
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15 afleveringen
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×Summary In this episode of the Web Usability podcast, Lucy Collins speaks with Luis Canto E Castro, a workplace inclusion and accessibility consultant. They discuss Luis's journey from South Africa to the UK, his mission to promote true accessibility and inclusion in workplaces, and the challenges faced by individuals with disabilities. The conversation highlights the importance of creating environments where everyone feels they belong, the misconceptions surrounding disability, and the need for organisations to move beyond tokenism in their approach to accessibility. Luis shares insights on how to foster open dialogue about disability, the significance of language, and the business case for making spaces more accessible. The episode concludes with a discussion on the future of inclusion and the steps organisations can take to start making meaningful changes. takeaways Accessibility and inclusion are essential for thriving businesses. Belonging is a crucial aspect of workplace culture. Societal perceptions of disability need to be challenged. Curiosity about disability should be encouraged, not stifled. Language around disability is complex and requires sensitivity. Tokenism in accessibility must be addressed for genuine change. Organisations should focus on long-term accessibility strategies. The business case for accessibility is strong and beneficial for all. Awareness and education are key to overcoming barriers. Progress in accessibility requires a mindset shift within organisations. titles Creating Inclusive Workplaces: A Conversation with Luis Canto E Castro The Journey to True Accessibility in Workspaces Breaking Barriers: Disability Inclusion in the Workplace From South Africa to the UK: A Story of Resilience Sound Bites "It's high time to ditch the tokenism." "Accessibility is not a nice to have, it's non-negotiable." "If we build it, they will come is a misconception." "People are unhappy with their spaces and cultures." "We need to challenge the taboo around disability." "I would rather people ask me questions than assume." "Language is hard to get right, even for me." "We need to move beyond compliance and legislation." Chapters 00:00 Introduction to Web Usability and Accessibility 01:10 Luis’ Journey and Mission 05:20 Understanding Disability, Diversity, and Inclusion 08:10 Challenges Faced in South Africa 11:59 The Move to the UK and Its Impact 13:52 The Focus on Disability Inclusion 18:05 Overcoming Societal Perceptions of Disability 21:29 Encouraging Curiosity and Open Dialogue 23:26 Navigating Language and Fear of Offense 25:19 Moving Beyond Tokenism in Accessibility 29:25 Addressing Overwhelm in Disability Inclusion 32:10 The Business Case for Accessibility 34:59 Steps to Start Making Changes 36:27 Looking Ahead: The Future of Inclusion 37:54 Experiences on Dragon's Den 39:48 Conclusion and Key Takeaways…
Summary In this episode of the Web Usability podcast, host Lucy Collins and her team reflect on the past year in digital accessibility, discussing the implications of the European Accessibility Act and the evolving role of AI in user experience. They share insights on the current state of accessibility, the challenges faced, and predictions for 2025, emphasising the importance of human connection and genuine user involvement in creating accessible digital spaces. Takeaways Digital accessibility is a growing concern, but awareness is declining. The release of WCAG 2.2 is a significant milestone for accessibility standards. The European Accessibility Act will impact businesses trading in the EU. AI tools are enhancing user experience but cannot replace human interaction. Training and upskilling in accessibility are becoming more common in organisations. There is a divide between organizations genuinely prioritising accessibility and those merely complying with legal requirements. User testing with individuals with disabilities is crucial for practical accessibility. AI can assist in user research but should not replace real user feedback. The importance of human connection in UX design cannot be overstated. 2025 may bring more stability and opportunities for growth in accessibility and AI integration. Titles Navigating the Future of Web Usability Accessibility Trends: A Year in Review The Impact of AI on User Experience Sound Bites "Making online spaces work for everyone." "Accessibility is sliding off people's radars." "The European Accessibility Act is coming into force." "AI is reshaping UX in big ways." "Human connection will remain at the core of what we do." Chapters 00:00 Introduction to Web Usability and Accessibility 01:25 Reflections on Digital Accessibility in 2024 06:29 Looking Ahead: The European Accessibility Act 12:41 The Role of AI in User Experience 26:04 Company Reflections and Predictions for 2025…
Summary In this episode of the Web Usability podcast, Lucy Collins speaks with Simeon Quarrie, CEO of Vivida, about the transformation of online learning. They discuss the challenges of traditional e-learning, the innovative approaches Vivida employs, including storytelling and virtual reality, and the importance of creating engaging and memorable learning experiences. The conversation also touches on the future of learning, the impact of AI, and how organisations can evoke genuine behaviour change through training. Takeaways Learning should be an adventurous journey. Traditional e-learning is often uninspiring and formulaic. Storytelling can make learning experiences more engaging. Virtual reality can create powerful learning moments. Bite-sized content is becoming essential in learning. AI has the potential to disrupt the learning space. Understanding user preferences is key to effective learning. Creating a pull for learning experiences is crucial. Empathy and lived experiences should inform training content. Organisations need to prioritise the user experience in learning. Sound Bites "Learning is an adventurous journey." "I do love learning, but in my own way." "Learning in the workplace is so formulaic." "We created an online interactive escape room." "We need to recognize the way people consume content." "AI is going to heavily disrupt the learning space." Chapters 00:00 Introduction to Web Usability and Learning Revolution 07:02 Transforming E-Learning: The Vivida Approach 15:07 Innovative Storytelling in Learning Experiences 22:10 The Future of Learning: Bite-Sized Content and AI 37:10 Creating Genuine Behavior Change in Training…
summary In this episode of the Web Usability podcast, Lucy Collins speaks with Imogen Crawford, an independent e-commerce consultant, about her journey in the e-commerce space and the evolution of online shopping. They discuss the importance of crafting effective e-commerce strategies, the role of websites, building trust with customers, and the impact of AI and new sales channels like TikTok shop. Imogen shares insights on common mistakes businesses make and future trends in e-commerce, emphasisng the need for a solid foundation and understanding of customer needs. takeaways E-commerce has evolved significantly, especially post-COVID. A great e-commerce strategy is not one-size-fits-all. Websites remain a crucial digital asset for brands. Building trust through quality and transparency is essential. AI is transforming the e-commerce landscape. TikTok shop is a growing platform for e-commerce. Brands should focus on their unique value propositions. Avoid spreading yourself too thin across multiple channels. Understanding consumer behavior is key to e-commerce success. The future of e-commerce is still bright with long-term growth. titles Navigating the E-commerce Landscape Building Trust in Online Shopping The Future of E-commerce: Trends and Insights Sound Bites "It's been a roller coaster." "Don't assume who's on TikTok." "You have to have a product that solves a problem." "AI is impacting every single area of business." "You need to build trust." "E-commerce is still in long-term growth." Chapters 00:00 Introduction to Web Usability Podcast 01:07 Imogen Crawford's E-commerce Journey 04:16 Evolution of E-commerce: Trends and Changes 07:05 Crafting Effective E-commerce Strategies 10:55 The Importance of Websites in E-commerce 13:17 Building Trust and Quality in E-commerce 16:51 Choosing the Right E-commerce Platform 18:29 Navigating Multiple Sales Channels 22:25 Common Mistakes in E-commerce 25:29 Future Trends in E-commerce…
Summary In this episode of the Web Usability podcast, Lucy Collins interviews her parents, Peter Collins and Sarah Burton-Taylor, the founders of Web Usability. They discuss the evolution of Web Usability since its inception in 2002, the shift from a tech-centric to a user-centric approach, and the impact of technology on user experience. The conversation also explores the future of websites in an AI-driven world, offering advice for website owners, and reflecting on the dynamics of running a family business in the digital age. Takeaways Web Usability was founded in 2002 during a time of limited digital literacy. User experience (UX) was not a common term in the early 2000s. The shift from tech-focused to user-focused design has been significant. Technology has evolved to better support user needs. Websites are still often poorly designed, especially for professional services. AI is changing how users find information online. Understanding user needs remains crucial for website success. Family dynamics can enhance business operations. The future of websites is uncertain but must adapt to user expectations. Cash flow, customer understanding, and good people are essential for business success. Sound Bites "We need to make the web a better place." "The technology has moved on." "The website as we know it is actually dead." "You need to know who your users are." "Cash, customers, people." "It's interesting to reflect." Chapters 00:00 Introduction to Web Usability Podcast 01:08 The Birth of Web Usability 04:56 Shifting Focus: From Tech to User Experience 09:07 Evolution of Technology and User Expectations 12:48 The Future of Websites in an AI World 23:16 Advice for Website Owners 29:48 Family Dynamics in Business 32:11 Final Thoughts and Wisdom…
Summary In this episode of the Web Usability podcast, Lucy Collins speaks with Matt Wicks, co-CEO of Virtual Forge, about the evolution and impact of artificial intelligence (AI) on various sectors, particularly in user experience and technology. They discuss the journey of AI, its potential as an enhancer rather than a threat, and the importance of developing a strategic approach to AI implementation while being aware of the associated risks. The conversation highlights the need for organizations to identify specific problems that AI can solve and emphasizes the ongoing evolution of AI technology. Takeaways AI has been utilized in various forms for over a decade. The launch of ChatGPT significantly increased AI awareness. AI can enhance efficiency and creativity in various sectors. Organizations should focus on specific problems AI can solve. AI's rapid evolution presents both opportunities and challenges. Understanding data privacy is crucial when using AI tools. AI can improve user experience research methodologies. The industrial revolution analogy applies to AI's impact on jobs. AI can create new job opportunities while displacing some roles. Maintaining a critical perspective on AI is essential for its responsible use. titles The Evolution of AI in Technology How AI is Transforming Industries Sound Bites "AI is an enhancer, not a threat." "AI has been around longer than most realize." "We need to understand where our data is going." Chapters 00:00 Introduction to Web Usability and AI 03:00 Matt Wicks: Journey into AI and Technology 05:51 The Evolution and Impact of AI 09:07 AI as an Enhancer: Opportunities and Threats 11:56 AI Applications Across Different Sectors 14:45 AI in User Experience and Research 18:05 Developing an AI Strategy for Organizations 20:55 Risks and Considerations of AI Implementation 23:55 Final Thoughts on AI and Future Directions Learn more about Matt and the The Virtual Forge here: https://www.thevirtualforge.com/ https://www.linkedin.com/in/matt-wicks-1374715/…
summary In this episode of the Web Usability podcast, Lucy Collins and her team discuss the transformative role of artificial intelligence (AI) in user experience (UX) research. They explore how AI tools can enhance efficiency, improve research insights, and support accessibility for users with disabilities. The conversation also delves into the concept of synthetic users and the ethical considerations surrounding AI's integration into UX practices. Ultimately, the discussion emphasises the importance of maintaining a human touch in research while embracing the potential of AI technology. Takeaways AI can significantly enhance the efficiency of UX research processes. Automation of mundane tasks allows researchers to focus on empathetic interactions. AI tools like ChatGPT can assist in planning user research effectively. Synthetic users offer a new way to gather insights quickly and cost-effectively. AI can improve accessibility for users with disabilities, enhancing their digital experiences. The integration of AI in research raises ethical questions about data ownership and privacy. AI can help analyze large data sets, providing deeper insights into user behavior. Human insight remains irreplaceable in understanding nuanced user experiences. AI tools can enhance the quality of assistive technologies like screen readers. Collaboration between AI and human researchers can lead to better outcomes in UX. titles The Future of UX: Embracing AI Technology The Role of AI in Improving User Insights Sound Bites "AI is revolutionizing qualitative research." "Think of AI as a supportive sidekick." "AI can improve work efficiency for UX researchers." Chapters 00:00 Introduction to AI in UX Research 02:00 Enhancing Efficiency with AI Tools 07:00 AI's Impact on Research Insights 12:05 Synthetic Users: A New Approach 20:46 AI and Accessibility Improvements 29:02 Conclusion: Embracing AI in UX…
summary In this episode of the Web Usability podcast, Lucy Collins speaks with Jon O'Donnell, a Senior Accessibility Specialist at the Department for Work and Pensions. They discuss Jon's personal journey into accessibility, the importance of document accessibility, common issues found in documents, and the need for a mindset shift regarding accessibility practices. Jon shares insights on the DWP's proactive approach to improving accessibility and the impact of assistive technologies like Dragon software on his work and life. The conversation emphasises the importance of making documents accessible to unlock the potential of individuals with disabilities and create a more inclusive society. takeaways Jon's journey into accessibility began from personal experience. Document accessibility is often overlooked but crucial for inclusion. Accessibility should be seen as a standard practice, not an extra task. Good design benefits everyone, not just those with disabilities. DWP has invested in an accessibility team to improve practices. Training and awareness are key to improving document accessibility. Micro barriers can significantly impact productivity and self-worth. Assistive technologies can empower individuals with disabilities. Creating accessible documents is a matter of good practice and efficiency. Accessibility is essential for unlocking the potential of all individuals. titles The Hidden Importance of Document Accessibility The Future of Accessibility in the Public Sector Sound Bites "I realised how much of a barrier there was." "Documents often get overlooked in the accessibility space." "It's about communicating with your audience." Chapters 00:00 Introduction to Web Usability and Accessibility 01:09 John O'Donnell's Journey into Accessibility 03:56 The Importance of Document Accessibility 09:47 Common Accessibility Issues in Documents 15:14 Changing Mindsets Around Accessibility 20:04 DWP's Approach to Accessibility 25:08 Personal Experiences with Accessibility Tools 27:58 Unlocking Potential Through Accessibility…
summary In this episode, Lucy Collins and her team discuss the importance of accessibility in various digital spaces, including websites, mobile apps, forms, office documents, PDFs, emails, e-learning, social media, and intranets. They emphasise the need to consider accessibility in all digital content and highlight the impact it can have on improving the user experience for everyone. The team provides practical tips and considerations for creating accessible content in each of these spaces. keywords accessibility, digital spaces, websites, mobile apps, forms, office documents, PDFs, emails, e-learning, social media, intranets takeaways Accessibility is important in all digital spaces, not just websites. Improving accessibility benefits people with disabilities and improves the user experience for all users. Mobile apps should be built with accessibility in mind, considering factors like orientation, target size, responsiveness, and keyboard operability. Forms should be designed with clear instructions, expectations, and error messaging to ensure usability for all users. Office documents, including Word, PowerPoint, and Excel files, should follow accessibility guidelines, such as using proper heading structure, plain language, and relevant alt text for images. PDFs should be avoided if possible, but if necessary, they should be created from accessible Word documents and checked for accessibility using tools like Adobe Acrobat Pro. Emails should have descriptive link text, proper heading structure, and readable font sizes and styles. Social media content should include alt text for images, use camel case for hashtags, and avoid relying on emojis to convey important information. E-learning should consider different learning styles and provide alternative routes for users with different accessibility needs. Intranets should be accessible for internal staff, as they play a crucial role in efficient work and service delivery. Adopting an accessibility-first mentality in all digital content creation will lead to better usability and inclusivity. titles Designing Usable Forms Writing Accessible Emails Sound Bites "Accessibility should be a basic human right." "Apps are more important for disabled users." "Check your documents with the accessibility checker before sending or publishing." Chapters 00:00 Introduction and Overview 02:34 Building Accessible Mobile Apps 04:26 Designing Usable Forms 08:09 Creating Accessible Office Documents 10:57 Avoiding Inaccessible PDFs 12:44 Writing Accessible Emails 16:58 Ensuring Accessibility in Social Media 22:26 Considerations for Accessible E-Learning 26:07 Making Intranets Accessible 30:23 Adopting an Accessibility-First Mentality…
Summary In this episode, Lucy Collins interviews Scott Fulton, Director of Digital Rebels, about the importance of evidence-based design in creating effective digital services. Scott shares his experience of becoming a digital leader and the pivotal moment when he realised the importance of user-centered design. They discuss the common mistakes organisations make in designing websites and intranets, such as being organisation-centric and not prioritising user needs. Scott emphasises the need for organisations to be open to being wrong and to prioritise customer empathy. He also shares his insights on coaching and training teams to thrive in the digital age. Keywords evidence-based design, user-centered design, website design, intranet design, customer empathy, coaching, training Takeaways Designing digital services based on assumptions and without user evidence can lead to ineffective and unhelpful experiences for users. Organisations should prioritize customer empathy and be willing to admit when they don't know something, in order to gather evidence and design better digital services. Intranets often suffer from egocentric thinking and department-centric structures, which can result in content that is not user-driven. Investing in employees and providing them with the information they need to do their jobs better ultimately benefits the external customers. Cutting through the noise and prioritizing tasks that deliver value to customers is essential for teams to thrive in the digital age. Titles Prioritising Customer Empathy and User Needs Common Mistakes in Website and Intranet Design Sound Bites "Design your website in the boardroom is the worst thing you can do." "The lack of evidence combined with organisation-centric thinking is a common problem in digital services." "Being okay with being wrong or not knowing is fundamental to designing effective digital services." Chapters 00:00 Introduction and Overview 02:04 Transitioning to User-Centered Design 05:25 Common Mistakes in Website and Intranet Design 13:03 Prioritizing Customer Empathy and User Needs 25:16 Coaching and Training Teams to Thrive in the Digital Age…
Summary In this episode, Lucy, Sophie and Ken discus the benefits of testing with users and shares examples of different types of testing they have conducted over the years. The key themes that emerge from their testing experiences are the importance of testing early with users, the value of user testing in both digital and physical spaces, and the difference between behavioural and attitudinal insights. Testing anything that will be used by customers ensures that the end result is built on user evidence and incorporates changes based on user behaviors and expectations. Keywords user testing, benefits of testing, early testing, digital testing, physical testing, behavioral insights, attitudinal insights Takeaways Testing with users is a worthwhile exercise that can provide valuable insights for improving the user experience. Testing early with users can save time and money by identifying issues and making changes before a product is fully developed. User testing is applicable to both digital and physical spaces, and can provide insights into user behaviors and attitudes. Behavioural and attitudinal insights are both important in understanding user experiences and preferences. Testing anything that will be used by customers ensures that the end result is built on user evidence and incorporates changes based on user behaviors and expectations. Titles The Benefits of Testing with Users Testing Early: Saving Time and Money Sound Bites "Put it in front of someone, anyone you can, anyone who's not been involved in building it, especially someone who is from a different demographic or different level of experience, digital experience, or another, put it in front of them and you will get useful feedback." "The earlier you test with them, the better the end result's going to be. You're going to save yourself time. You're going to save yourself money if you involve them at that early stage." "Watch what people do, listen to what they say, and bear in mind that the two things don't always match up. And in fact, more often than not, don't match up." Chapters 00:00 Introduction 01:09 Testing Finished Websites and Apps 02:06 Testing at the End of the Development Process 03:23 Testing at the Early Stages 04:46 Testing Wireframes and Prototypes 05:42 Testing Marketing Campaigns 07:28 Testing Physical Products and Spaces 10:43 Testing the Weird and Wonderful 13:29 Common Themes and Findings 26:00 The Benefits of Testing with Users 26:29 Testing Early: Saving Time and Money 27:26 User Testing in Digital and Physical Spaces 28:47 Behavioral Insights vs. Attitudinal Insights 29:43 Testing Anything for Better User Experiences…
Summary In this episode, Lucy Collins interviews Dave Martin, Digital Learning Design Lead for the Cabinet Office, about the importance of accessibility in e-learning. They discuss the scale of e-learnings in the civil service, the accessibility requirements for compliance activities, and the challenges of applying WCAG guidelines to e-learning. They emphasise the need for choice and options in e-learning design, as well as the importance of involving people with disabilities in testing. They also highlight the collaborative approach between suppliers, authoring tool providers, and the cross-government accessible design network in improving accessibility in e-learning. Keywords web usability, podcast, accessibility, e-learning, civil service, compliance activities, WCAG guidelines, choice, options, testing, collaboration Takeaways E-learning in the civil service reaches a large audience, with over 600,000 users and 300 e-learning modules. Accessibility is important in e-learning to ensure compliance activities and provide choice for learners. Applying WCAG guidelines to e-learning can be challenging, but it is necessary to make the content accessible. Collaboration between suppliers, authoring tool providers, and the cross-government accessible design network is crucial in improving accessibility in e-learning. Involving people with disabilities in testing is essential to ensure the accessibility of e-learning. Titles Challenges of Applying WCAG Guidelines to E-Learning The Need for Choice and Options in E-Learning Design Sound Bites "Accessibility is important because the amount of people who want to access and use these products, and some of these products are used by departments as part of their compliance activities." "Accessibility isn't just about disability. It's this concept of universality. It's about making things useful and usable for people, regardless of any limitation, any barrier that exists." "You can still be energising and interesting within your e-learning, and keep people's attention without having to go down a route where what you're doing is making design choices, which means that many people are denied access to that particular part of your course." Chapters 00:00 Introduction and Overview 00:40 The Scale and Importance of E-Learning in the Civil Service 07:24 The Need for Choice and Options in E-Learning Design 14:04 Collaboration in Improving Accessibility in E-Learning 29:17 Conclusion and Takeaways…
Summary In this episode, the Web Usability team, Lucy, Sophie and Ken discuss the challenges of achieving compliance with the Web Content Accessibility Guidelines (WCAG). They explore why many websites are not accessible, including a lack of understanding, limited resources, and reliance on automated tools. The team also highlight common technical, content, and design issues that arise during accessibility testing. They emphasise the importance of involving people with disabilities in testing and the need for a cultural shift towards accessibility. The episode concludes with a reminder that digital accessibility is a basic human right and should be a fundamental consideration in all digital projects. Keywords web usability, digital accessibility, WCAG compliance, technical issues, content issues, design issues, automated testing, involving people with disabilities Takeaways Many websites are not compliant with WCAG due to a lack of understanding, limited resources, and reliance on automated testing tools. Common technical issues include a lack of keyboard accessibility, incorrect tabbing order, and inaccessible labels. Content issues often involve improper use of alt text, particularly for decorative images, and the lack of accessible alternatives for videos. Design issues frequently arise from poor color contrast and the use of inaccessible color palettes. To improve accessibility, organizations should prioritize it as a cultural value, educate themselves on the guidelines, conduct accessibility audits, involve people with disabilities in testing, and continually strive for improvement. Sound Bites "People don't prioritise accessibility partly because they can't fit it into their plans. Also because they don't appreciate the value of digital accessibility." "People who think they're compliant or think they have done enough to be compliant, but they are relying on automated checking tools, accessibility overlays and plugins, things like that, which actually, so they think they've done everything they need to do, but in reality, it's still not even close to being compliant." "Alt text is a huge one. And then there's kind of different layers within that because we need kind of those informative images to have a useful, relevant descriptive alt text. Often don't." Chapters 00:00 Introduction and Overview 01:06 The Challenges of Achieving WCAG Compliance 09:43 The Importance of Involving People with Disabilities 13:20 Prioritising Accessibility as a Cultural Value…
Summary In this episode, Lucy Collins interviews Richard Austin, director at David Austin Roses , about the journey of developing a new website for the brand. They discuss the importance of user experience, the need for a mobile-first approach, and the balance between user needs and business needs. Richard shares his experience of working with Web Usability and highlights the value of user research and evidence-based decision-making. He also expresses his hopes for the new website, including increased conversion rates, improved user experience, and a stronger brand perception. Keywords website development, user experience, mobile-first, user research, evidence-based decision-making, conversion rates, brand perception Takeaways Invest in user research and evidence-based decision-making when developing a new website. Balance user needs and business needs to create a successful website. A mobile-first approach is essential, as mobile traffic and conversions continue to increase. Use a methodical and user-centric approach to website development. Define digital personas to guide the design and development process. Information architecture tree testing can provide valuable insights into user navigation and labeling. Consider the impact of the new website on brand perception and user experience. Invest whatever you can in user research, even if it's a small budget, to gain valuable insights. Sound Bites "I absolutely loved the information architecture tree testing" "I love our business and I love our product and what we do and what we're trying to do" "Invest whatever you can in user research" Chapters 00:00 Introduction and Overview 01:10 Richard's Role in Developing the New Website 06:23 Motivation for Embarking on a New Website Development 08:18 Getting Stakeholders on Board with the Project 09:47 Involving External Agencies in the Development Process 12:10 The Discovery Phase and User Research 22:12 Highlights from the Research and Testing Process 28:25 Hopes and Dreams for the New Website 31:21 Advice for Those Embarking on Website Development 32:47 Closing Thoughts and Wrap-up…
Summary The Web Usability team, Lucy Collins, Ken Groom and Sophie Knight, are gathered around the microphone to ask the question 'is your website actually any good?'. We explore what makes a great website and how to avoid entering the website hall of shame. In particular, we discuss the importance of usability, findability, and meeting user needs. We share examples of websites that have done a good job and discuss the challenges of balancing user needs with organisational priorities and the importance of understanding who the users are. Some useful resources: https://www.webusability.co.uk/blog/7-steps-for-developing-an-effective-website/ https://www.webusability.co.uk/blog/what-is-ux/ Keywords website, usability, findability, user needs, desirable, credible, valuable, design, function, balance, good website, user-focused, user goals, organisational messaging, testing with users, website development process, organisational strategy, information architecture, content gaps, continuous improvement Takeaways A great website is usable, findable, and meets user needs. Desirability, credibility, and value are also important factors. Usability and findability can be improved through user research and testing. Balancing user needs with organisational priorities is crucial. Design should not compromise usability and user experience. A good website prioritises user needs and goals over organisational messaging Testing with users is essential throughout the website development process Understanding the organisational strategy and user goals is crucial Developing a clear information architecture and filling in content gaps is important Continuous testing and improvement are necessary for a good website Sound Bites "A great website has to be usable, useful, desirable, findable, accessible, credible, and valuable." "Users often blame themselves for website usability issues, but it's not their fault." "Structuring and labeling content based on user expectations is crucial for findability." "If it's not easy and convenient and accessible, they'll go somewhere else and do it somewhere else. " Chapters 00:00 Introduction 01:09 The Importance of Usability and User Experience 05:27 The Negative Impact of Design Over Function 08:19 Examples of Great Websites 10:43 The Challenges of Balancing User Needs and Organisational Priorities 12:09 The Importance of User Research 13:28 Structuring and Labelling Content for Findability 16:21 Meeting User Needs and Organizational Goals 21:31 Finding the Balance Between Design and Usability 22:28 The Challenge of Unique and Different Websites 25:49 Style Over Substance: A Bad Website 26:47 Organisational Messaging vs User Focus 29:42 Trying to Be Everything for Everyone 35:24 Steps to Creating a Good Website 43:58 The Importance of Knowing Your Users…
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