I got thrown under a bus. Here's what I did
Manage episode 407498988 series 3561227
She narrates how a client approached her to create a quote for a new initiative without providing much detail. Despite the lack of information, she decides to proceed and creates a comprehensive plan, aiming to clarify the project's goals and potential pathways. Anticipating that the client might not accept the quote, Leanne's goal is to gauge their commitment to the project and offer them a starting point for further discussions. However, things take an unexpected turn when the client's business advisor intervenes and requests a simplified version of the quote. Leanne explains her reasoning behind the initial comprehensive approach, but eventually revises and resends a reduced quote. During a subsequent call involving the client, the advisor's attitude abruptly changes, leaving Leanne bewildered. Instead of engaging in negativity or gossip, Leanne maintains her composure and takes a different approach. She seeks to understand the client's revised needs and offers guidance on finding the right expertise elsewhere. Throughout the process, Leanne stays honest, practical, and respectful, protecting her reputation and ultimately helping the client define their actual requirements. In this inspiring story, Leanne emphasizes the importance of staying calm and finding peaceful resolutions, even in challenging situations. Despite the initial difficulties, she successfully navigates the circumstances, maintains positive relationships, and ensures that everyone involved can move forward harmoniously.
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