))
Creating Amazing Client Service Delivery Experiences: Giving clients what they need, when they need it, the way they need it
Manage episode 407499001 series 3561227
Inhoud geleverd door Leanne Woff. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Leanne Woff of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
In this episode of The Audacious OBM podcast, Leanne discusses creating amazing client service delivery experiences. She emphasizes the importance of mapping out the delivery process, identifying communication needs, and considering client perceptions and feelings throughout the journey. Leanne suggests clear and purposeful communication, regular updates, and seeking client preferences for communication modes and frequency. She also encourages incorporating surprise and delight elements, personalization, and actively listening to clients' needs. The goal is to create an intentional and exceptional client experience.
53 afleveringen
Delen
