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#367 Scaling 5G and AI: Edwige’s Visionary Leadership in Tech
Manage episode 446562764 series 3348102
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Edwige Robinson - a visionary leader in technological evolution with over 25 years of experience in the tech industry, Edwige is a recognized force in reshaping technology landscapes for some of the world’s largest companies, including T-Mobile and Comcast NBCUniversal.
At the forefront of technological evolution, she has consistently driven impactful change, from orchestrating massive corporate integrations to pioneering innovations that elevate customer experiences.
At T-Mobile, Edwige played a pivotal role in the T-Mobile/Sprint merger integration, leading network consolidations and expansions that accelerated 5G deployment to cover over 300 million people, doubled Ultra Capacity 5G coverage compared to competitors, and extended rural 5G reach by 90%.
Through this effort, Edwige positioned T-Mobile as the undisputed 5G technology leader, managing a team of over 1,200 employees and 5,000 contractors, while achieving an impressive 99.9999% network availability.
At Comcast NBCUniversal, Edwige spearheaded the launch of Xfinity Mobile, growing it from a soft launch to over 7 million subscribers. Their leadership in creating Xfinity Assistant, an AI-driven customer service platform, dramatically improved self-service capabilities and elevated customer satisfaction, pushing the company’s Net Promoter Score (NPS) from -5 to 20+.
Honored as one of the Top 100 Women in Tech (2024) by Technology Magazine and a Top 10 5G Leader, Edwige has a track record of building high-performing teams and delivering innovative solutions that drive significant operational efficiencies and cost savings.
A bestselling author of Believe It's Possible, Edwige continues to shape the future of technology by harnessing the transformative power of AI and Machine Learning, helping organizations unlock new opportunities and revolutionize their operations.
Connect with Edwige - https://www.linkedin.com/in/edwigearobinson/
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