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Myth Busting -Inclusive customer service made easy.
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Be #PeopleSmart Founder, Jodie Greer, chats with Welco.Me Founder, Gavin Neate to dispel the myths that:
- "Staff training ticks all the boxes;" and
- "We can't know what our customers need until we meet them."
Gavin shares how working with military police dogs lead him to create a pioneering solution to improve customer service, and ensures we can give an inclusive first impression.
If customer service is important to you, you definitely won't want to miss this one.
You'll also hear why searching for #Goosebumps is likely to show you a picture of Gavin's arm.
Once you've taken a listen, check out www.wel-co.me for yourself. Even if it's just because they have such a cool web address, although once you know about them you'll no doubt want to know more.
Accessible transcript documents, with thanks to our partners Just: Access are available via our website www.bepeoplesmart.co.uk.
This podcast uses the following third-party services for analysis:
Chartable - https://chartable.com/privacy
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