Finding The Right Solutions For Your Stakeholders - Michael Boardman - RevOps Rockstars - Ep #24

RevOps Rockstars

Today's RevOps Rockstar is a Sales Ops specialist. He’s an expert in all things GTM, sales metrics, and forecasting. Joining the show this week is Director of Revenue Operations at Riskonnect, Michael Boardman! Michael sits down with hosts David Carnes and Jarin Chu to cover the risks of rushing tech implementations, why you need to account for your different stakeholders, and what the future of RevOps looks like.

Takeaways:

• As a RevOps leader you need to be careful with the tech you implement. When looking for new options, pick ones that are asked for in the field. Having a partner in the field to help drive implementation is a crucial step to make sure the implementation is effective.

• When you’re fixing problems, you need to balance the different internal stakeholders. An executive who brings you in and a frontline agent will have two different perspectives on the problem. Balancing their needs is critical to ensuring a proper solution.

• When balancing in-house and outsourced work Michael factors scope and time. For projects that someone in-house couldn't handle or wouldn’t have time for, he chooses to outsource. Most other projects are then in-housed.

• When interacting with the board, you need to make sure your data is accurate. Pre-empt the questions that will be asked, and prepare data to back up your answers. It will take time, but it is important to demonstrate what is being worked on.

• To drive success for multiple departments, you don’t need to obsess over the minute details. However, constant communication is key. Establishing weekly meetings to align on goals and discuss vision allows you to move forward in the same direction.

• Tools like Gong and Chat GPT will revamp RevOps by providing new types of data. The challenge for teams will be the way the data is presented. Analyzing this unstructured data is the next big problem ops teams will need to solve.

• As new technologies trickle out, ops teams need to adapt swiftly. If you want to maintain a competitive edge, you need to ensure early adoption, and mastery of new technologies. If you can master the tools, you will give yourself an advantage.

Quote of the Show:

• “When I join an organization, I spend a ridiculous amount of time talking to people.” - Michael Boardman

Shoutouts:

• Drew Mullen: https://www.linkedin.com/in/drewmullen13/

• Taylor Young: https://www.linkedin.com/in/taylorvictoriayoung/

• Phoebe Farber: https://www.linkedin.com/in/phoebefarber/

Links:

• LinkedIn: https://www.linkedin.com/in/michael-j-boardman/

• Instagram: https://www.instagram.com/mjboardmanphotography/?hl=en

• Website: https://riskonnect.com/

Ways to Tune In:

• Amazon Music - https://music.amazon.com/podcasts/08a4b302-d25e-4b7b-a11a-60e9b51df083/revops-rockstars

• Apple Podcast - https://podcasts.apple.com/us/podcast/revops-rockstars/id1654084702

• Spotify - https://open.spotify.com/show/6ynGAP60cktaDs1Cb6Chxh

• YouTube - https://youtu.be/o7n3yjj1VNI