Jen Klopstein – Locating and Engaging Hard-to-Reach Members During COVID-19: Viva Health Strategies

Resources For Integrated Care

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In this podcast, Jen Klopstein, a special needs plan, or SNP, Administrator for Health Services at Viva Health, discusses Viva Health’s approach to locating and engaging hard-to-reach members during COVID-19. In 2021, Resources for Integrated Care launched an Integrated Care Community of Practice (ICCoP), a learning community of outreach and care coordination staff from 20 national and local health plans. These podcasts, excerpted from a December 2021 panel discussion webinar, discuss promising practices that emerged from the ICCoP and elsewhere for locating and engaging these members, especially in light of the COVID-19 pandemic. Panelists share challenges and innovative strategies for engaging members in care coordination, addressing social needs, and providing education and outreach related to the COVID-19 vaccine.

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