Your Customer Doesn't Want To Know About Your Technology - Interview With Micah Solomon Punk CX With Adrian Swinscoe podcast

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Tech MBA Entrepreneur Business Marketing Adrian Swinscoes

Inhoud geleverd door Adrian Swinscoe. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Adrian Swinscoe of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Punk CX with Adrian Swinscoe « »
Your customer doesn't want to know about your technology - Interview with Micah Solomon

11M ago 44:37

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MP3•Thuis aflevering

Inhoud geleverd door Adrian Swinscoe. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Adrian Swinscoe of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever, why he spends a lot of time wearing a disguise and using a fake name, what Gold Touch Customer Service is, why we should keep technology in customer service/experience “Below Eye Level” and how to innovate in customer service amongst a host of other things.

This interview follows on from my recent interview – How to safely realise the enormous potential of Al – Interview with Juliette Powell and Art Kleiner – and is number 485 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

… continue reading

508 afleveringen

#Tech #MBA #Entrepreneur #Business #Marketing #Adrian Swinscoes

Artwork

Your customer doesn't want to know about your technology - Interview with Micah Solomon

Punk CX with Adrian Swinscoe

published 11M ago

Delen

MP3•Thuis aflevering

Inhoud geleverd door Adrian Swinscoe. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Adrian Swinscoe of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever, why he spends a lot of time wearing a disguise and using a fake name, what Gold Touch Customer Service is, why we should keep technology in customer service/experience “Below Eye Level” and how to innovate in customer service amongst a host of other things.

This interview follows on from my recent interview – How to safely realise the enormous potential of Al – Interview with Juliette Powell and Art Kleiner – and is number 485 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

… continue reading

508 afleveringen

#Tech #MBA #Entrepreneur #Business #Marketing #Adrian Swinscoes

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