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65: Airbnb Nightmares: How to Handle When Things Go Wrong!
Manage episode 463631610 series 3483611
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Join Russell and Anna Leeds in this episode of the Property Investors Podcast as they dive into the challenges of managing Airbnb and serviced accommodations. They share personal horror stories, from dirty properties and unreliable cleaners to broken key safes and lying guests. Learn valuable lessons on how to handle these issues, maintain good customer relationships, and avoid bad reviews. Russell and Anna also discuss practical solutions like using additional key safes, automatic keypads, and the importance of regular communication with your cleaning staff. Don't miss out on these insightful tips to make your Airbnb management smooth and hassle-free!
Timestamps
00:00 Welcome to the Property Investors Podcast
00:29 Airbnb Nightmares: A Birmingham Story
02:46 Handling Unreliable Cleaners
03:58 Dealing with Guest Complaints
09:40 When Guests Lie About Cleanliness
13:00 The Key Safe Dilemma
14:28 Spare Key Solutions
15:24 Key Safe Issues and Solutions
15:37 Innovative Keypad Systems
17:22 Unexpected Guest Behaviours
19:34 Importance of Check-In Experience
23:45 Personal Airbnb Experiences
27:25 Handling Property Issues
28:28 Conclusion and Final Thoughts
Join Russell and Anna Leeds in this episode of the Property Investors Podcast as they dive into the challenges of managing Airbnb and serviced accommodations. They share personal horror stories, from dirty properties and unreliable cleaners to broken key safes and lying guests. Learn valuable lessons on how to handle these issues, maintain good customer relationships, and avoid bad reviews. Russell and Anna also discuss practical solutions like using additional key safes, automatic keypads, and the importance of regular communication with your cleaning staff. Don't miss out on these insightful tips to make your Airbnb management smooth and hassle-free!
Timestamps
00:00 Welcome to the Property Investors Podcast
00:29 Airbnb Nightmares: A Birmingham Story
02:46 Handling Unreliable Cleaners
03:58 Dealing with Guest Complaints
09:40 When Guests Lie About Cleanliness
13:00 The Key Safe Dilemma
14:28 Spare Key Solutions
15:24 Key Safe Issues and Solutions
15:37 Innovative Keypad Systems
17:22 Unexpected Guest Behaviours
19:34 Importance of Check-In Experience
23:45 Personal Airbnb Experiences
27:25 Handling Property Issues
28:28 Conclusion and Final Thoughts
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