Ep 315: Forcing parcel locker networks to be open

Postal Hub podcast

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1y ago 21:14

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Should parcel locker networks be compelled to be “open”? Roel Gevaers, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, discusses moves to force Belgian parcel lockers to accept parcels from other carriers.

bpost and Budbee operate the two most significant Belgian parcel locker networks
Where Budbee parcel lockers are generally located
Overview of major last mile operators in Belgium, by geographic area
Amazon’s entry into the Belgian last mile - and seeming absence from the parcel locker scene in Belgium
Why Belgian politicians are considering compelling all parcel locker networks to deliver parcels on behalf of all delivery companies
Discussion about environmental differences between residential delivery and out-of-home delivery (i.e. parcel lockers or PUDO points)
Consumer behaviour in collecting parcels
Previous attempt at open parcel locker network in Belgium
Commercial considerations in delivering parcels for other operators
Operational considerations in open parcel locker networks
Consumer enthusiasm for parcel lockers
Keeping service levels and customer satisfaction levels high
Comparisons with liberalisation of telecommunications
Utilisation of parcel lockers
Next steps in implementing the proposal
Update on definition of delivery contractors (See Episode 293.)

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#Business #E-Commerce #Ian Kerr #Postal Hub