Ep 174: Croatian Post CEO Ivan Čulo (and some parcel locker talk too)

Postal Hub podcast

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5y ago 23:40

MP3•Thuis aflevering

To kick off this episode, Marek Różycki (Last Mile Experts) and I discuss parcel hold times at parcel lockers. Then we get a bit carried away, covering:

How long a parcel should be held at a parcel locker
Refilling parcel lockers multiple times per day
How to encourage customers to collect parcels faster
Linking event management systems to customer rewards

I’m pleased to welcome back Ivan Čulo, CEO of Hrvatska pošta (Croatian Post) to talk about the new logistics centre and more:

The scale of the new logistics centre
Functions of the logistics centre - last mile and hub-and-spoke network
Consolidating locations and freeing up cash for reinvestment
The sale of Croatian Post’s pay-tv channel
Growth in e-commerce parcel volumes and the need for capacity
Productivity and competition in parcel delivery
Speed and quality of delivery
More customer-focused delivery services
Cross-border parcels - including issues with small inbound cross-border parcels and VAT thresholds

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#Business #E-Commerce #Ian Kerr #Postal Hub