#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing

Owned and Operated - A Plumbing, Electrical, and HVAC Growth Podcast

Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of nuanced training, and optimizing service processes.
Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Service Scalers
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
www.servicescalers.com

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.
We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.

Send us a Text Message.

Contact the Owned and Operated Plumbing, HVAC, and Electrical Growth podcast

• www.ownedandoperated.com
• [e-mail]

Leave us a Review
More Ways To Connect

• The Owned and Operated YouTube
• The Owned and Operated Weekly Insights Newsletter

John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Hoofdstukken

1. Introduction to Owned and Operated (00:00:00)

2. Growing the Facebook Community (00:00:22)

3. New Studio Setup and Business Milestones (00:01:04)

4. Challenges and Growth Strategies (00:02:32)

5. Onboarding Program Success (00:02:51)

6. Call by Call Management Explained (00:05:15)

7. Importance of Booking Every Lead (00:10:42)

8. The Importance of Offering Options (00:17:15)

9. The Explore Step: Earning the Right to Offer Options (00:18:27)

10. Examples of Poor Sales Practices (00:19:11)

11. Building Trust and Rapport in HVAC Sales (00:21:27)

12. Holistic System Inspections and Customer Conversations (00:23:10)

13. Maximizing Sales Potential and Average Ticket (00:26:22)

14. Marketing Strategies for High-Value Leads (00:29:14)

15. The Role of Correct Pricing in Business Success (00:32:12)

16. Community and Resources for Home Service Entrepreneurs (00:33:49)