It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Inhoud geleverd door Outback Talks: The Employee Engagement Podcast and HR Podcast by Outback Team Building. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Outback Talks: The Employee Engagement Podcast and HR Podcast by Outback Team Building of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
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How Outback Improved Employee Engagement By Over 100% In One Year
MP3•Thuis aflevering
Manage episode 211011098 series 1523352
Inhoud geleverd door Outback Talks: The Employee Engagement Podcast and HR Podcast by Outback Team Building. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Outback Talks: The Employee Engagement Podcast and HR Podcast by Outback Team Building of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Learn more, visit: http://blog.outbackteambuilding.com/how-outback-improved-employee-engagement-by-over-100-in-just-one-year Is it possible to drastically improve employee engagement within a single year? Read this case study to find out how Outback’s leadership team increased our employee Net Promoter Score (eNPS) by more than 65 in under 12 months. Our team recently sat down with Olivia Jackson, HR Generalist at Outback Team Building & Training, for a podcast interview on employee engagement. In this episode of “Outback Team Building & Training Tips,” Olivia shared how Outback was able to improve our employee Net Promoter Score (eNPS) by over 100% in one year. Outback has been collecting eNPS since 2016 via monthly online surveys, and uses these scores to closely monitor employee engagement. People within the company are asked to rate, on a scale of zero to 10, how likely they are to recommend working at Outback to friends and family. Unlike an average rating out of 10, a Net Promoter Score is determined by subtracting the percentage of detractors, ratings between zero and six, from the percentage of promoters, ratings of either nine or 10. Scores of seven or eight are considered neutral, and do not affect the NPS calculation. In 2017, Outback’s score was hovering around a 35. As Olivia explained, this isn’t actually such a bad eNPS: “When I went to calculate that score, I don’t even think we had any [detractors], we just had more neutrals.”
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29 afleveringen
MP3•Thuis aflevering
Manage episode 211011098 series 1523352
Inhoud geleverd door Outback Talks: The Employee Engagement Podcast and HR Podcast by Outback Team Building. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Outback Talks: The Employee Engagement Podcast and HR Podcast by Outback Team Building of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Learn more, visit: http://blog.outbackteambuilding.com/how-outback-improved-employee-engagement-by-over-100-in-just-one-year Is it possible to drastically improve employee engagement within a single year? Read this case study to find out how Outback’s leadership team increased our employee Net Promoter Score (eNPS) by more than 65 in under 12 months. Our team recently sat down with Olivia Jackson, HR Generalist at Outback Team Building & Training, for a podcast interview on employee engagement. In this episode of “Outback Team Building & Training Tips,” Olivia shared how Outback was able to improve our employee Net Promoter Score (eNPS) by over 100% in one year. Outback has been collecting eNPS since 2016 via monthly online surveys, and uses these scores to closely monitor employee engagement. People within the company are asked to rate, on a scale of zero to 10, how likely they are to recommend working at Outback to friends and family. Unlike an average rating out of 10, a Net Promoter Score is determined by subtracting the percentage of detractors, ratings between zero and six, from the percentage of promoters, ratings of either nine or 10. Scores of seven or eight are considered neutral, and do not affect the NPS calculation. In 2017, Outback’s score was hovering around a 35. As Olivia explained, this isn’t actually such a bad eNPS: “When I went to calculate that score, I don’t even think we had any [detractors], we just had more neutrals.”
…
continue reading
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