The Importance of Project and Program Management for MOps with Paula Gorman

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In this episode, Paula Gorman talks with us about the importance of project management and program management. Paula is the Owner of Lift Group, the consulting firm she started that is focused on operational improvements & digital transformation to support organizational efficiency and scale. She has also held leadership roles in customer success, implementation, and project/program management.

Tune in to hear:

• How Paula thinks about / approaches the concept of different levels and/or dimensions for project and program management.
• Her best practices for managing projects and whether the type of project or domain has an impact.
• When Paula thinks is time to consider adding a project manager to an Ops team or for specific projects.
• Paula’s suggestions on how to ensure better alignment when it comes to connecting these initiatives to overall organizational goals and objectives.

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