It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Sephora's VP On Omnichannel Convenience, Personalization & Inventory Management | CommerceNext 2024
Manage episode 423389729 series 2106196
Inhoud geleverd door Omni Talk Retail. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Omni Talk Retail of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
In this exclusive interview recorded live from the Ownit AI Podcast Studio at CommerceNext 2024, Amber Turley, VP of Omni Convenience and Commerce Partnerships at Sephora and an OmniStar Award recipient, shares insights on the beauty retailer's approach to delivering convenience and personalization across multiple channels. Amber discusses the various ways Sephora offers convenience to its customers, including same day delivery, buy online pickup in store (BOPIS), curbside pickup, auto-replenishment subscriptions, and partnerships with on-demand marketplaces like Instacart and DoorDash. Amber emphasizes the importance of inventory management and cross-functional collaboration in ensuring a seamless customer experience. She also touches on the role of personalization in Sephora's CRM journey and the integration of omnichannel convenience options throughout the shopping experience. Discover how Sephora is setting the standard for omnichannel retail and learn about the key factors driving their success in this engaging conversation.
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Manage episode 423389729 series 2106196
Inhoud geleverd door Omni Talk Retail. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Omni Talk Retail of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
In this exclusive interview recorded live from the Ownit AI Podcast Studio at CommerceNext 2024, Amber Turley, VP of Omni Convenience and Commerce Partnerships at Sephora and an OmniStar Award recipient, shares insights on the beauty retailer's approach to delivering convenience and personalization across multiple channels. Amber discusses the various ways Sephora offers convenience to its customers, including same day delivery, buy online pickup in store (BOPIS), curbside pickup, auto-replenishment subscriptions, and partnerships with on-demand marketplaces like Instacart and DoorDash. Amber emphasizes the importance of inventory management and cross-functional collaboration in ensuring a seamless customer experience. She also touches on the role of personalization in Sephora's CRM journey and the integration of omnichannel convenience options throughout the shopping experience. Discover how Sephora is setting the standard for omnichannel retail and learn about the key factors driving their success in this engaging conversation.
…
continue reading
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Overeenkomstig met Omni Talk Retail
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
The Tai Lopez podcast brings you the best business education straight from the world's top entrepreneurs. I will also review the best books in health, wealth, love and happiness that will help you achieve your maximum potential and live the best life possible.
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
Evan Davis hosts the business conversation show with insights from the people at the top.
…
continue reading
The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe
…
continue reading
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