))
52 - How Frustration Led to a $400K/Month Call Center Business with Donald Spann
Manage episode 437609669 series 3591759
Inhoud geleverd door Nikolas Hulewsky. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geรผpload en geleverd door Nikolas Hulewsky of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
๐จMY NEWSLETTER https://nikolas-newsletter-241a64.beehiiv.com/subscribe ๐จ
Join me, Nik ( https://x.com/CoFoundersNik ), as I talk with Donald Spann ( https://x.com/DTSpann ), a seasoned entrepreneur managing 14 different companies. In this episode, we explore how Donald turned a frustration with his cleaning service into a $5 million, 150-employee business with 1300 clients. We dive deep into the profitability of the virtual receptionist industry, why focusing on inbound calls can be more lucrative than chasing new leads, and how to identify and capitalize on hidden opportunities within your business.
Questions this Episode Answers:
- How did Donald Spann turn a frustration with his cleaning service into a $5 million business?
- What makes the virtual receptionist industry so profitable?
- Why should businesses focus on inbound calls instead of just generating new leads?
- How can entrepreneurs identify hidden opportunities within their existing businesses?
- What are the key metrics that drive success in the call center industry?
___________________________
Leave us a review on Apple Podcasts or Spotify and you could WIN $100!!
Screenshot it, send it to us, and you will be automatically entered to WIN $100!
Spotify: https://tinyurl.com/5avyu98y
Apple: https://tinyurl.com/bdxbr284
Every week I will pick a random listener who left a review to GET PAID!
___________________________
YouTube: https://tinyurl.com/nikonomicsYT
___________________________
This week we covered:
02:01 Meet Donald Spann
02:11 The Call Center Journey Begins
06:11 Exploring the Virtual Receptionist Industry
16:53 Economics of Call Centers
23:22 International Talent and Call Center Software
24:40 Key Metrics for Call Center Performance
29:40 Industry Insights and Profit Margins
30:35 Customer Acquisition Strategies
37:24 The Role of AI in Call Centers
39:04 Rapid Fire Questions and Personal Insights
44:08 Conclusion and Final Thoughts
80 afleveringen
Delen
