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Keeping it Customer-Centered at Medibank with Olga Cuesta
MP3•Thuis aflevering
Manage episode 207873933 series 2332059
Inhoud geleverd door Naked Ambition Podcast and Naked Ambition. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Naked Ambition Podcast and Naked Ambition of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Olga is currently the Head of Customer Experience and Design at Medibank, a position she has held since April 2017. Prior to this role she was Human Centred Design practice manager at Nab Labs. In this episode Olga gives a deep and unique insight into how she has built her team and cemented their key role in the business (after the design team was disbanded a few years ago), how Medibank use multiple sources of 'live' data to drive better customer experience and deliver value for members, and her advice for driving grass-roots innovation. Olga passionate about the people side of innovation and on top of her in-house experience she brings an impressive list of qualifications includes an MBA from the London Business School, a Degree from London School of Economics and Political Science, she’s an NLP Practioner, an Agile scrum master, and has studied Design Thinking for Innovation at University of Virginia.
…
continue reading
41 afleveringen
MP3•Thuis aflevering
Manage episode 207873933 series 2332059
Inhoud geleverd door Naked Ambition Podcast and Naked Ambition. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Naked Ambition Podcast and Naked Ambition of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Olga is currently the Head of Customer Experience and Design at Medibank, a position she has held since April 2017. Prior to this role she was Human Centred Design practice manager at Nab Labs. In this episode Olga gives a deep and unique insight into how she has built her team and cemented their key role in the business (after the design team was disbanded a few years ago), how Medibank use multiple sources of 'live' data to drive better customer experience and deliver value for members, and her advice for driving grass-roots innovation. Olga passionate about the people side of innovation and on top of her in-house experience she brings an impressive list of qualifications includes an MBA from the London Business School, a Degree from London School of Economics and Political Science, she’s an NLP Practioner, an Agile scrum master, and has studied Design Thinking for Innovation at University of Virginia.
…
continue reading
41 afleveringen
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