S1 E2 — Mike Gomes — You’re either a customer-centric company, or you’re not.

Multifamily Unpacked

With a unique pedigree of creating customer experiences at some of the best-known brands in the world, including Disney and the Atlanta Falcons Mike Gomes brings a unique perspective to multifamily, on how to think about, and how to create an exceptional customer experience. He shares stories from his time before multifamily, and how it influences his role today at Cortland.
He’s humble and quick to note that he didn’t invent a customer-centric ethos at Cortland, that it’s ingrained in their values.
About Mike Gomes:
Mike Gomes, is the Chief Experience Officer at Cortland, and works to develop and implement Cortland's approach to a forward-thinking resident and community living experience. With over 20 years of customer experience leadership with top brands like Disney and AMB Sports and Entertainment, he leads Cortland's marketing, communications, and design teams in bringing Cortland's brand to life across all resident experience touchpoints with the aim creating of creating industry-leading resident experience and fueling the company's growth.
https://cortland.com/meet-the-team/mike-gomes/
About Cortland:
Cortland was founded in 2005 with a focus on multifamily development in Atlanta. During the economic downturn in 2008, they decided to shift their focus from developing communities to acquiring and renovating existing multifamily communities – all with a vision to challenge the conventions of the traditional multifamily industry through better living spaces and experiences. By 2011, they owned and managed 5,000 apartment homes and meaningfully accelerated our plans to build a company that could deliver unique value to both our residents and partners.
Since then, they’ve become a global, integrated multifamily investment, development, and management firm focused on delivering resident-centric, hospitality-driven apartment living experiences. They are one of the largest multifamily firms in the US, the “Top Brand Performer” for online reputation among property management companies (Reputation.com, 2022), and a Great Place to Work-Certified™ Company (2022).
Headquartered in Atlanta, Cortland owns and manages apartment communities across the US with regional offices in Charlotte, Dallas, Denver, Greenwich, Houston, and Orlando. Internationally, we operate a build-to-rent (BTR) management and development platform in the UK.
Through their integrated business model, enterprising team, and commitment to placing the resident at the center of our decisions, Cortland is aiming to set a new experience standard for the apartment industry — one community at a time.
https://cortland.com/

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