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Raving Fans (Ken Blanchard)
Manage episode 234342663 series 1590841
Raving Fans: A Revolutionary Approach to Customer Service (Ken Blanchard)
- Satisfied customers aren’t enough. To thrive your business needs raving fans.
- Customers count on your consistency. After you disappoint them once it’s difficult to rebuild trust.
- Focus on improving just 1%. Tackle less of the problem, but be consistent with that “less”.
Send us books you want to hear featured via our survey at MotivationMinute.com!
90 afleveringen
Manage episode 234342663 series 1590841
Raving Fans: A Revolutionary Approach to Customer Service (Ken Blanchard)
- Satisfied customers aren’t enough. To thrive your business needs raving fans.
- Customers count on your consistency. After you disappoint them once it’s difficult to rebuild trust.
- Focus on improving just 1%. Tackle less of the problem, but be consistent with that “less”.
Send us books you want to hear featured via our survey at MotivationMinute.com!
90 afleveringen
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