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How Hotels Can Use Word of Mouth to Their Advantage
Manage episode 435072465 series 3507467
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Word of mouth remains a powerful influence on consumer decisions, especially in the hospitality industry. Despite misconceptions, businesses can exert some control over this phenomenon.
Consumers tend to choose your brand over others when they perceive it as popular among their peers. Additionally, prioritizing the satisfaction of existing customers can turn them into brand ambassadors, spreading positive word of mouth.
Let's delve deeper into the concept of word of mouth and its significance in the hospitality sector.
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