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How to translate customer insights into the best product – Maciej Ciołek, Zowie | #17 (ENG)
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The guest of the 17th episode of the Inovo Podcast is Maciej Ciołek, Co-Founder & CTO of Zowie ⬇️⬇️⬇️
ZOWIE is an AI-powered customer service automation tool for enterprise clients, incl. L'Oreal, InPost, Aviva, Avon, and Brainly. It helps fast-growing companies grow even faster by removing customer service bottlenecks. In 24 hours they automate 30% of customer service inquiries and up to 90% in a few weeks. The company was founded by Maja Schaefer and Matt Ciolek, and it is backed by Inovo Venture Partners since September 2020. In January 2022 they announced raising USD 5M (20 mln PLN) in a seed round led by Gradient Ventures (Google's AI-focused VC, based in Silicon Valley) and 10x Founders. And it’s just the beginning of the road! You can find Zowie here: https://zowie.ai/
Maciej Małysz, a Partner at Inovo, sat down with Maciej Ciołek to discuss:
✅ Is it true that a founder must sell?
✅ What’s the value behind recording all sales calls?
✅ More features doesn't mean better product - how does building a product really look like?
✅ What’s the difference between pitching the product from the features perspective and pitching the product from the solutions perspective?
INOVO VENTURE PARTNERS is a first-choice VC for ambitious founders from Poland and the CEE region. We back early-stage, post-traction startups with up to €3M of initial investment, and help them build global brands, while driving growth of the local startup ecosystem. We take great pride in being close to top founders who think big. We’re investors in: Booksy, Infermedica, Spacelift, Tidio, AI Clearing, Zowie, Jutro Medical, Intiaro, Packhelp, Preply, Eyerim, Allset, SunRoof, Archbee, AhoyConnect, and uPacjenta. Our recent fund Inovo II reached a total of €54M.
Find us on:
👉 Website: https://inovo.vc/
👉 LinkedIn: https://pl.linkedin.com/company/i18s
👉 Medium – Inside Inovo: https://medium.com/inside-inovo
👉 Newsletter: https://us20.campaign-archive.com/home/?u=6b094c7e10cfb1b3bfc6b30c1&id=fd7a9c3722
Our podcasts are available here:
✅ Spotify: https://open.spotify.com/show/3Z37qvo07m5NyHnxjmUnmn
✅ Apple Podcasts: https://podcasts.apple.com/pl/podcast/inovo-podcast/id1522527904
✅ Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuc3ByZWFrZXIuY29tL3Nob3cvNDQyOTUzNS9lcGlzb2Rlcy9mZWVk
✅ Spreaker: https://www.spreaker.com/show/inovo-venture-partners
✅ YouTube: https://www.youtube.com/channel/UCAuZjRhxxF8MdqqGEMSUg5Q
#startup #venturecapital #founder #finance #business #VC #vcfunding #buildingstartup #businessangel #cofounder #creatingventures #entrepreneurship #financingstartup #fundraising #inovo #inovovc #inovoventurepartners #investinginstartups #unicorn #decacorn #CEE #Poland #zowie #automation #chatbot
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ZOWIE is an AI-powered customer service automation tool for enterprise clients, incl. L'Oreal, InPost, Aviva, Avon, and Brainly. It helps fast-growing companies grow even faster by removing customer service bottlenecks. In 24 hours they automate 30% of customer service inquiries and up to 90% in a few weeks. The company was founded by Maja Schaefer and Matt Ciolek, and it is backed by Inovo Venture Partners since September 2020. In January 2022 they announced raising USD 5M (20 mln PLN) in a seed round led by Gradient Ventures (Google's AI-focused VC, based in Silicon Valley) and 10x Founders. And it’s just the beginning of the road! You can find Zowie here: https://zowie.ai/
Maciej Małysz, a Partner at Inovo, sat down with Maciej Ciołek to discuss:
✅ Is it true that a founder must sell?
✅ What’s the value behind recording all sales calls?
✅ More features doesn't mean better product - how does building a product really look like?
✅ What’s the difference between pitching the product from the features perspective and pitching the product from the solutions perspective?
INOVO VENTURE PARTNERS is a first-choice VC for ambitious founders from Poland and the CEE region. We back early-stage, post-traction startups with up to €3M of initial investment, and help them build global brands, while driving growth of the local startup ecosystem. We take great pride in being close to top founders who think big. We’re investors in: Booksy, Infermedica, Spacelift, Tidio, AI Clearing, Zowie, Jutro Medical, Intiaro, Packhelp, Preply, Eyerim, Allset, SunRoof, Archbee, AhoyConnect, and uPacjenta. Our recent fund Inovo II reached a total of €54M.
Find us on:
👉 Website: https://inovo.vc/
👉 LinkedIn: https://pl.linkedin.com/company/i18s
👉 Medium – Inside Inovo: https://medium.com/inside-inovo
👉 Newsletter: https://us20.campaign-archive.com/home/?u=6b094c7e10cfb1b3bfc6b30c1&id=fd7a9c3722
Our podcasts are available here:
✅ Spotify: https://open.spotify.com/show/3Z37qvo07m5NyHnxjmUnmn
✅ Apple Podcasts: https://podcasts.apple.com/pl/podcast/inovo-podcast/id1522527904
✅ Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuc3ByZWFrZXIuY29tL3Nob3cvNDQyOTUzNS9lcGlzb2Rlcy9mZWVk
✅ Spreaker: https://www.spreaker.com/show/inovo-venture-partners
✅ YouTube: https://www.youtube.com/channel/UCAuZjRhxxF8MdqqGEMSUg5Q
#startup #venturecapital #founder #finance #business #VC #vcfunding #buildingstartup #businessangel #cofounder #creatingventures #entrepreneurship #financingstartup #fundraising #inovo #inovovc #inovoventurepartners #investinginstartups #unicorn #decacorn #CEE #Poland #zowie #automation #chatbot
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