Episode 25-Bridging Communication Gaps with Senior Care Providers

Industry Alchemist

Katherine Wells is the Founder and CEO of Serenity Engage. The inception of Serenity Engage came at a difficult time when her mother, diagnosed with Alzheimer’s disease, needed additional care; and her father, who had type II diabetes, leaned on Katherine for care. Working full time, with a family of her own, and trying to care for her parents, Katherine eventually made the decision to find long term care for her parents. She quickly experienced the massive communication gaps between herself and the senior care staff, which hindered the quality of care that was provided. It was then that she decided to borrow some concepts from the corporate world and make them domain-specific for the complex senior care industry. In this episode, Katherine tells Matt about her journey and how families and care providers can begin to connect and collaborate to improve the care of loved ones. Serenity Engage is offering free trials during the COVID-19 lockdown! Go to serenityengage.com to learn more. Katherine is also the co-host of the podcast show, Mavericks of Senior Living. Check it out wherever you get your podcasts!

Note: Industry Alchemist is working to comply with city mandates to help slow the spread of COVID-19. This episode was created on 3/31/20 with a Zoom call, rather than our usual in-person interviews using podcast equipment. You may notice a difference in the quality of sound and format.

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