Leverage UX Research to Improve the Security User Experience with Serge Egelman

Human-Centered Security

In this episode, we talk about:

• The role misaligned incentives play in security behaviors.
• How Serge and his team approach security-focused UX research.
• Looking upstream at the security decisions made by software engineers and, in turn, the situations they are often placed in due to resource constraints and competing priorities at their organizations.
• Learning from other industries with highly-skilled professionals (shout-out to the humble check list!)
• Regulations and policy changes will likely place greater liability on the organizations shipping software.

Serge Egelman is the Founder and Chief Scientist at AppCensus and Research Director at International Computer Science Institute (ICSI). He’s written countless research papers on usable security and privacy. Most recently, his research centers around improving the user experience for users who are responsible for safeguarding their customer’s data (such as software engineers).