HCH036: Tyann Marcink Hammond: Strategies to supercharge guest communication

Holiday Cottage Handbook

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Tyann Marcink Hammond – Touch Stay’s Queen of Guest Experience – is the special guest on today’s show.

Learn:

• How to deal with guest expectations
• How often you should communicate with guests
• How great communications can help you get better reviews and more direct bookings
• How to ask for a great review
• The trends hosts and property managers need to be aware of
• Offering the right upsells for your rental

Tyann picked Conrad O’Connell and BuildUp Bookings for her favourite brand, and gave Amber Erickson-Hurdle a special individual shout-out.

Special offer!

Use code HCH10 to get 10% off your first annual subscription with Touch Stay (offer valid until 30 June 2024).

3:38 Starting out with family one-upmanship

6:44 In the early days, people sent cheques through the post

9:06 How to deal with ever-rising guest expectations

11:41 How a Touch Stay digital guidebook can amaze your guests

13:47 How to sign up for Touch Stay

17:01 Guests love Touch Stay – and often mention it in reviews

19:44 How often you should communicate and when

22:56 How communications can help you get better reviews and more direct bookings

24:50 Asking for a review can help you get top marks every time

25:41 The big trends: experiential and transformative travel

27:47 The upsells you can offer and how Touch Stay can help to market them

29:27 No 1 piece of advice: quality and timely communication

31:16 Individual shout-out: Amber Erickson Hurdle

32:06 No 1 lesson learned from being an experienced host: use white linens and towels

32:48 Favourite brand in the STR space: Conrad O’Connell and BuildUp Bookings

Links:

James Varley: https://shorturl.at/rstAB

Holiday Cottage Handbook website: https://shorturl.at/xLMRY

Free newsletter: https://shorturl.at/xLMRY

Free e-book: https://shorturl.at/imtW6

Survey: https://shorturl.at/axOV6

Tyann Marcink Hammond: https://www.linkedin.com/in/tyannmarcink/

Touch Stay: https://touchstay.com/?utm_source=HolidayCottageHandbook&utm_medium=email+social&utm_campaign=airbnb

Petition to reverse government plans to abolish the furnished holiday lettings tax regime: https://rb.gy/u0n35j

Sponsor links:

HCH Financial Services: https://www.hchfs.com/ Call: 0333 1234 536 Email: [e-mail]

Hosthub: www.hosthub.com/hch

Mentions:

Amber Erickson-Hurdle: https://www.linkedin.com/in/theamberhurdle/

Conrad O’Connell: https://www.linkedin.com/in/conradoconnell/

BuildUp Bookings: https://www.buildupbookings.com/

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