[Ep 36] The Front Desk Series.. #7

Healthcare Disruption Podcast

What is CUSTOMER SERVICE? Welcome to episode 36… The SEVENTH instalment in the [FRONT DESK SERIES]! Today we discuss a term that gets thrown around A LOT, and now it is showing up in Healthcare and Physio conversations a lot! I get asked on a regular basis, “can you train our front desk in customer service?”. To which I answer, “How will we measure success of this training?,How will we know we are successful in the practice?” NOBODY ever has an answer! Today’s episode takes on this concept of Customer Service, WHAT is it?, HOW do you measure it?, WHAT are you training folks in?You might be surprised at the answer. In order to be successful in your physio practice going forward YOU must understand this concept and how it applies to what you and your team do everyday in your practice! Here are the links to the people and the places from this show: JERRY: WEBSITE: jerrydurhamPT.com TWITTER: @jerry_DurhamPT INSTAGRAM: jerrydurham PT FACEBOOK: jerrydurham PT Subscribe on SoundCloud: https://soundcloud.com/user-545423841 Subscribe on iTunes: itunes.apple.com/us/podcast/healt…d1261571234?mt=2