It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Inhoud geleverd door Healthcare Disruption Podcast. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Healthcare Disruption Podcast of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Player FM - Podcast-app
Ga offline met de app Player FM !
Ga offline met de app Player FM !
[EP 28] RELATIONSHIP CENTERED CARE… PART III... Interview With John Woolf
MP3•Thuis aflevering
Manage episode 203622849 series 1522672
Inhoud geleverd door Healthcare Disruption Podcast. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Healthcare Disruption Podcast of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Welcome to Episode 28 of the much anticipated Part III of my interview with John Woolf. There is more on building success with our patients… THE CONVERSATIONS we have with patients …… This continues the conversation around The Patient Experience and Customer Lifecycle and how our understanding of relationships can make us all more successful. This episode continues about YOU the provider, and knowing your Story. … What I like to call the Hard Shit!... yet John will tell us why is NOT hard, (it might be work, BUT not hard!) Remember its Relationship Centered Care… NOT Patient centered, NOT Provider centered… Its RELATIONSHIP! Enjoy Part III of my conversation with John Woolf, PT who runs Patient Success Systems and has made it his Passion and Goal to make sure all Providers understand how best to use communication skills to build on Relationship Centered Care. Here are the links to the people and the places from this show: jerrydurhamPT.com John Woolf on Twitter: @juanloboPT John Woolf website: PatientSuccessSystems.com IAOM-US.com Subscribe on iTunes: itunes.apple.com/us/podcast/healt…d1261571234?mt=2
…
continue reading
20 afleveringen
MP3•Thuis aflevering
Manage episode 203622849 series 1522672
Inhoud geleverd door Healthcare Disruption Podcast. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Healthcare Disruption Podcast of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Welcome to Episode 28 of the much anticipated Part III of my interview with John Woolf. There is more on building success with our patients… THE CONVERSATIONS we have with patients …… This continues the conversation around The Patient Experience and Customer Lifecycle and how our understanding of relationships can make us all more successful. This episode continues about YOU the provider, and knowing your Story. … What I like to call the Hard Shit!... yet John will tell us why is NOT hard, (it might be work, BUT not hard!) Remember its Relationship Centered Care… NOT Patient centered, NOT Provider centered… Its RELATIONSHIP! Enjoy Part III of my conversation with John Woolf, PT who runs Patient Success Systems and has made it his Passion and Goal to make sure all Providers understand how best to use communication skills to build on Relationship Centered Care. Here are the links to the people and the places from this show: jerrydurhamPT.com John Woolf on Twitter: @juanloboPT John Woolf website: PatientSuccessSystems.com IAOM-US.com Subscribe on iTunes: itunes.apple.com/us/podcast/healt…d1261571234?mt=2
…
continue reading
20 afleveringen
Minden epizód
×Welkom op Player FM!
Player FM scant het web op podcasts van hoge kwaliteit waarvan u nu kunt genieten. Het is de beste podcast-app en werkt op Android, iPhone en internet. Aanmelden om abonnementen op verschillende apparaten te synchroniseren.