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The claims experience at Guardian
Manage episode 427957856 series 2803545
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John talks to our Head of Claims, Phil Deacon, about how product innovation makes such an important difference at point of claim
In this podcast, John and Phil explore Guardian’s approach to claims. Using real-life examples, Phil explains what makes Guardian different and how these things improve the claims experience. He talks about the role of product innovation and how the right design makes paying claims easier and faster.
He also discusses HALO, our claims concierge service, and shares his view on why having a bespoke claims process is so valuable to clients.
This podcast is useful for anyone wanting to understand how Guardian supports clients through this most sensitive of times.
For full details of our product features read our policy terms and conditions here: https://content.guardian1821.co.uk/literature/policy-terms-conditions.pdf
Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 150 years’ experience in providing financial products and services.
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