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Customer Service, Life Experiences and Technology

1+ y ago 19:12

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Inhoud geleverd door Government Executive Media Group. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Government Executive Media Group of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Earlier this year, the White House announced a series of projects that agencies are undertaking as part of an effort to reshape how government delivers services by focusing on citizens' experiences like retirement and other life events. With the Biden management agenda’s focus on customer experience, that will mean getting service to as many people as possible… in whatever ways are available.

Aaron Boyd is a Senior Editor at GovExec sibling site Nextgov. He’s also the author of a post on Nextgov headlined “The Low-Tech Side of Biden’s Push to Improve the ‘Life Experiences’ with Government.” which is part of a series exploring the Biden administration's push to improve citizens' interactions with government. He joined the podcast to talk about his series and CX in the Biden administration.

***

Follow GovExec on LinkedIn:

https://www.linkedin.com/company/government-executive

… continue reading

644 afleveringen

#News #Government Executive Media Group #Daily News #On Covid19

Artwork

Customer Service, Life Experiences and Technology

12 subscribers

published 1+ y ago

Delen

MP3•Thuis aflevering

Inhoud geleverd door Government Executive Media Group. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Government Executive Media Group of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Earlier this year, the White House announced a series of projects that agencies are undertaking as part of an effort to reshape how government delivers services by focusing on citizens' experiences like retirement and other life events. With the Biden management agenda’s focus on customer experience, that will mean getting service to as many people as possible… in whatever ways are available.

Aaron Boyd is a Senior Editor at GovExec sibling site Nextgov. He’s also the author of a post on Nextgov headlined “The Low-Tech Side of Biden’s Push to Improve the ‘Life Experiences’ with Government.” which is part of a series exploring the Biden administration's push to improve citizens' interactions with government. He joined the podcast to talk about his series and CX in the Biden administration.

***

Follow GovExec on LinkedIn:

https://www.linkedin.com/company/government-executive

… continue reading

644 afleveringen

#News #Government Executive Media Group #Daily News #On Covid19

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