Third time's a charm: Why an unsuccessful OKR implementation doesn’t mean failure with OKR

Goal Diggers: OKR, KPIs, strategy, and people management.

Goal Diggers: OKR, KPIs, strategy, and people management.

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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

12 dagen geleden22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

2 jaar geleden 31:44

MP3•Thuis aflevering

We spoke to Vlad Filippov, founder and CEO of Spark Equation, about his experience implementing and working with OKR. His first two attempts at implementing OKR didn't run as smoothly as planned. But each time he acquired learnings until he knew exactly what his organization needed to be successful with OKR. We talk about:

How and when he knew his business needed a framework like OKR
What he learned during his implementations
How he finally became successful with OKR
How he finally implemented OKR to everyone
What changes he has seen in his organization now that they're successfully working with OKR
What tools he uses to manage all moving parts of his business

Want to track your OKRs (and KPIs)? Head over to Perdoo and create a FREE account.

Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub.

21 afleveringen

Goal Diggers: OKR, KPIs, strategy, and people management.

Third time's a charm: Why an unsuccessful OKR implementation doesn’t mean failure with OKR

Goal Diggers: OKR, KPIs, strategy, and people management.

published 2 jaar geleden

MP3•Thuis aflevering

How and when he knew his business needed a framework like OKR
What he learned during his implementations
How he finally became successful with OKR
How he finally implemented OKR to everyone
What changes he has seen in his organization now that they're successfully working with OKR
What tools he uses to manage all moving parts of his business

Want to track your OKRs (and KPIs)? Head over to Perdoo and create a FREE account.

Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub.

21 afleveringen

Alle afleveringen

Goal Diggers: OKR, KPIs, strategy, and people management.

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Running an OKR proof of concept (with the City of Quebec) 28:21

1 year geleden28:21

28:21

OKR is essentially change management. Therefore, to ensure that OKR is the right framework for a large organization, they typically choose to run an OKR proof of concept (POC) with a department or team first. We spoke to Jean-Luc Koning , OKR coach and co-founder of IN EXCELSIS , who ran the OKR POC with the IT team at The City of Quebec, the capital of the Canadian province of Quebec. After all, a city (governmental organization) is an organization, with similar concerns as any other organization. In this podcast Jean-Luc explains: Why the City of Quebec decided to run an OKR POC in the first place How their POC was set up What their expectations of the POC was What approach he took with their IT team The ideal length for an OKR POC Who exactly was involved in this OKR POC What processes were deliberately left out What feedback teams and team leads had regarding the POC Based on his learnings, what he would do differently in the next POC What success factors are needed for running a successful OKR proof of concept And, what the current status is of the City of Quebec after the POC Tune in to learn more! - Looking to execute strategy using OKRs and KPIs? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & performance — visit the Perdoo Resources Hub . Copyright 2023 Perdoo…

Goal Diggers: OKR, KPIs, strategy, and people management.

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Your business is a machine: how to design, build, and run it successfully 34:50

1 year geleden34:50

34:50

Let's assume your business is a machine. There are different activities and processes your machine goes through in order for it to be fully functional and successful. Those activities include designing, building, and running the machine. But what does that truly mean for your business? We spoke to Richard Russell , an OKR and Leadership Coach, about his analogy: your business is a machine. In this episode, we'll: Walk you through the analogy Discuss what each activity — design, build, and run — entails How people fit into these processes What role OKRs and KPIs play in these activities Share how and when you should move from one activity to another Explain how to balance efforts between each activity Provide best practices for successfully designing, building, and running your business Tune in to learn more! - Looking to execute strategy using OKRs and KPIs? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & performance — visit the Perdoo Resources Hub . Copyright 2023 Perdoo…

Goal Diggers: OKR, KPIs, strategy, and people management.

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Third time's a charm: Why an unsuccessful OKR implementation doesn’t mean failure with OKR 31:44

2 years geleden31:44

31:44

OKR is an iterative process — it's essentially change management. The truth is that you may not succeed when implementing OKR for the first time, maybe not even the second time. And that's fine. OKR is a flexible and forgiving framework. Once you've mastered it, it will positively impact how you operate as a business. So don't give up just yet! We spoke to Vlad Filippov , founder and CEO of Spark Equation , about his experience implementing and working with OKR. His first two attempts at implementing OKR didn't run as smoothly as planned. But each time he acquired learnings until he knew exactly what his organization needed to be successful with OKR. We talk about: How and when he knew his business needed a framework like OKR What he learned during his implementations How he finally became successful with OKR How he finally implemented OKR to everyone What changes he has seen in his organization now that they're successfully working with OKR What tools he uses to manage all moving parts of his business - Want to track your OKRs (and KPIs)? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub . Copyright 2023 Perdoo…

Goal Diggers: OKR, KPIs, strategy, and people management.

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Empowered teams built on OKR 23:48

3 years geleden23:48

23:48

Every organization strives to have teams that perform well. However, the process of designing such high-performing teams and creating an environment in which people can thrive, is often an overlooked process. Why is that the case? Aren't people your most important resource after all? So, what are high-performing, empowered teams? And, how can you create such a work environment with the help of OKR? We spoke to Christina Wodtke , ex-OKR consultant, and author of Radical Focus and The team that managed itself , about: What the meaning of an empowered team is? What does it mean to consciously design and maintain a high-performing empowered team? How do you design such a team? What do organizations get wrong when designing their teams? What role do goals (eg. OKRs) play in the empowerment of teams? And what is the process of goal grading in such teams? Tune in to learn more! - Want to track your OKRs (and KPIs)? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub . Copyright 2023 Perdoo…

Goal Diggers: OKR, KPIs, strategy, and people management.

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Navigate uncertainty with OKR 23:48

3 years geleden23:48

23:48

We live in times of immense uncertainty — which tends to lead to an unclear outlook on where your organization and teams are headed. Setting a sound strategy and subsequent goals to help you succeed becomes all the more difficult. While the OKR framework may not be a solution for turbulent internal and external circumstances, it is a tool that can help provide an increased amount of certainty for organizations. We spoke to Marco Alberti, founder and OKR coach at Murakamy about how organizations can navigate uncertainty with OKR and discussed the following: Is OKR a tool that can help organizations navigate internal and external instability? What are the benefits of using OKR during times of uncertainty? Why do organizations tend to abandon OKR in times of crisis? And how can organizations avoid this from happening? How can employees incorporate OKR into their work schedules, to stay focused but agile during times of uncertainty? Tune in to learn more! - Want to track your OKRs (and KPIs)? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub . Copyright 2023 Perdoo…

Goal Diggers: OKR, KPIs, strategy, and people management.

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How flexible is the OKR framework? 41:44

3 years geleden41:44

41:44

OKR is essentially a cumulation of goal management best practices that were collected over the past few decades and compiled into a framework. These OKR best practices act as guidelines to ensure your organization is set up for success. Having said that, every organization is different. And the beauty of OKR is that it provides enough flexibility, enabling you to contextualize and adapt the framework to best fit your organization's needs. The OKR framework is flexible. But you might be wondering: how flexible? We discuss the 5 key OKR best practices with Peter Kappus , an OKR expert, and organizational coach. These guidelines are typically interpreted quite strictly, resulting in many organizations failing with OKR or just abandoning the framework altogether. But we'll uncover how you can use the given rules and adapt them to best suit you. Here are some of the things we discuss: Outcomes vs. outputs : When is it alright to have an output-focused Key Result? Annual and quarterly cadences : When is it ok for organizations not to use the default cadence? Can teams change OKRs mid-quarter? OKR progress : Can OKR progress only be driven by Key Results? Stretch OKRs : When should organizations work with stretch OKRs? Private OKRs: When can you have private/hidden OKRs? Tune in to learn more! - Want to track your OKRs (and KPIs)? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub .…

Goal Diggers: OKR, KPIs, strategy, and people management.

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What it takes to successfully roll out OKR with Ben Lamorte 53:05

3 years geleden53:05

53:05

Are you looking to roll out OKR to your entire organization and want to know what you may need to consider? Do you feel like it's a daunting task and don't know where to start? Firstly, we can assure you that it's not as complex as it seems. And we spoke to Ben Lamorte, about everything you need to know to successfully roll out OKR to your entire organization. Ben is the founder and coach at OKRs.com , co-author of Objectives and Key Results (2016), and author of The OKRs field book (2022). And as one of the first OKR consultants in the space, having helped hundreds of organizations (including companies like eBay, Adobe, Zalando) deploy OKR, Ben has a ton of great insights and experiences that can help you as you get started with the OKR roll out process. Here are some of the topics we discuss: 01:15 - Intro on Ben Lamorte 07:30 - What is the first thing you should consider when looking to implement OKR? 13:35 - Is there a rollout approach that works best? 22:00 - Rolling out OKR to your entire organization 29:00 - Can any company implement OKR? 32:00 - How important is senior leadership backing when implementing OKR? 35:30 - How can you overcome resistance and ensure company-wide buy-in? 43:30 - How should organizations educate their teams on the OKR framework and integrate it into their work? 50:50 - Ben's no. 1 piece of advice when getting started with OKR - Ready to track your OKRs the right way? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub .…

Goal Diggers: OKR, KPIs, strategy, and people management.

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Is there a right time to get started with OKR? 16:07

3 years geleden16:07

16:07

Ever wondered if there is a "right time" to get started with OKR? Some may say it's best to start early — ingraining the framework within the organization from the start. Others may say it's only really needed when you have robust processes in place. Curious to hear what we think works best? Having recently shifted from the startup to the scaleup phase, we spoke to Jesse Staats, CEO of The Linq Group , about his experience working with OKR and his thoughts on when organizations should start working with the framework. We also cover the following topics: Why The Linq Group started working with OKR Their shift from the startup to scaleup phase, and what classifies an org as a "scaleup" How OKR has supported their growth Whether OKR helped in their recent round of funding How they integrate personal growth goals into their OKR framework and the bigger picture The overall benefits experienced from using OKR - Ready to track your OKRs the right way? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub .…

Goal Diggers: OKR, KPIs, strategy, and people management.

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Using OKR in public sector organizations with Wilma van Leeuwen (Gemeente Amsterdam) 16:49

3 years geleden16:49

16:49

Did you know that government organizations work with OKR as well? Truth be told, OKR is a tool that can benefit any organization — regardless of industry, size, or maturity — and that includes public sector organizations as well. The Municipality of Amsterdam ( Gemeente Amsterdam ) has been working with OKR over the last 2 years and has witnessed a manifold of benefits and a shift in how they approach work. Curious to learn more about their experience with OKR so far? We spoke to Wilma van Leeuwen , Program Manager Organizational Development at the Municipality of Amsterdam, to get a window into what it's been like, as a public sector organization, to be working with OKR. We'll discuss: What made Gemeente Amsterdam implement OKR Their rollout and expansion process The challenges faced The benefits experienced Advice to public sectors organizations looking to implement OKR - If you're new to OKR or are just getting started, download The ultimate guide to OKR . We'll walk you through everything you need to know to get started with Objectives & Key Results. And, if you're looking to master the art of setting great OKRs, head over to our newly published (revised edition) eBook on How to write great OKRs . Start tracking your OKRs (& KPIs) for FREE! Create your own Perdoo account here .…

Goal Diggers: OKR, KPIs, strategy, and people management.

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The art of responding to change with strategic agility with Daniel Montgomery (Agile Strategies) 21:18

3 years geleden21:18

21:18

If the last few years have taught us anything; it's that change is constant. We're often inclined to just adapt and accept such circumstances. But it's time to respond with strategic agility and engrain strategic foresight into our organizations, in order to build a desired future, not a compromised one. So let's talk strategy! Together with Daniel Montgomery , Managing Director at Agile Strategies , we'll uncover: What strategy really is The meaning of strategic thinking and foresight How to respond to internal and external changes with strategic agility How OKR ( Objectives and Key Results ) boosts clarity on an organization's strategic choices - Additonal resources: Playing to Win by Roger Martin & A.G. Lafley - Want to learn how to set a great strategy? Head over to our blog post: Looking to get aligned? Put strategy first, OKR second Looking to communicate and plan out your strategy in a way that everyone understands? Set up your Strategic Pillars and Strategic Timeline in Perdoo. You can get started here .…

Goal Diggers: OKR, KPIs, strategy, and people management.

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Do non-profit organizations need OKR? 15:21

3 years geleden15:21

15:21

The answer is: yes! Just like any organization, non-profit organizations have strategies that need to be delivered. And, OKR is the perfect tool to communicate and execute those strategies. Curious to learn how NPOs roll OKR out and work with the framework? We spoke to Nathan Friedman , co-President and CMO at Understood (120+ ppl) — a non-profit organization dedicated to helping those who learn and think differently thrive — about their experience working with the OKR framework. Nathan shares why OKR (and KPIs) are key to their organization’s success, the approach they took to successfully rolling OKR out to the entire organization, and the benefits they’ve seen ever since they implemented the framework. He also shares what other NPOs should be focusing on when working with OKR. - Curious to learn how other organizations rolled OKR across their organization? Give these episodes a listen: OKR rollout: an untraditional approach to success OKR rollout: what every organization should know - If you're new to OKR or are just getting started, download The ultimate guide to OKR . We'll walk you through everything you need to know to get started with Objectives & Key Results. And, if you're looking to master the art of setting great OKRs, head over to our newly published (revised edition) eBook on How to write great OKRs . Start tracking your OKRs (& KPIs) for FREE! Create your own Perdoo account here .…

Goal Diggers: OKR, KPIs, strategy, and people management.

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Combining OKR and company culture 19:10

4 years geleden19:10

19:10

OKR is often mistaken — it's seen as a rigid framework with rules that need to be followed to a T to ensure its success. That's far from the truth. The OKR framework provides best practices that are tried and tested, however, beyond that, it's how you integrate it within your company culture and how you operate as an organization that ensures its success. In this episode, we're speaking with a special guest, Ben Stilwill from Streamline Health . Ben will provide you with a window into how his organization's OKR program and how they've integrated OKR within their cultural DNA, by combining it with other engrained cultural elements — their One-Page Strategic Plan & Clifton Strengths personality assessment by Gallup. During this episode we'll discuss: How Streamline Health got started with OKR and their experience so far How they've integrated OKR within their cultural blueprint A deep-dive on Clifton Strengths and their One-Page Strategic Plan How they maintain a healthy OKR program OKR advice and best practices Learn more about: Clifton Strengths by Gallup (Talent Assessment) Scaling Up by Verne Harnish (One-Page Strategic Plan) - Ready to track your OKRs the right way? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub .…

Goal Diggers: OKR, KPIs, strategy, and people management.

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Cascading OKRs: rigid vs. directional 16:30

4 years geleden16:30

16:30

If you've read "Measure What Matters" you've probably come across the term cascading OKRs. Typically, when you think of cascading OKRs, top-down rigid cascading is what comes to mind. In an ideal world, rigid cascading seems logical — it gives an impression that an entire organization is pulling in the same direction. In reality organizations are slightly more complex and require multi-directional goal setting. Top-down cascading is a reflection of traditional command and control. Therefore, there's a good reason why many softwares and consultants discourage top-down cascading of goals. So what is cascading OKRs all about? We spoke to Peter Kappus , an OKR consultant, about: The definition of cascading OKRs Why organizations should avoid rigid top-down cascading? What should organizations be focusing on instead? Rigid vs. directional cascading - Curious to learn more? Here are some additional resources: Why your Key Result can't become someone else's Objective Two things Measure What Matters got wrong - Ready to track your OKRs the right way? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub .…

Goal Diggers: OKR, KPIs, strategy, and people management.

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How The Executive's Trinity & OKR work together 21:49

4 years geleden21:49

21:49

The Executive's Trinity is a concept devised by Stephen Bungay, author and consultant on strategy and leadership, that describes the three different types of work every executive should master. While The Executive's Trinity says little about OKR as a tool that organizations can use to execute strategy, through the experience of one of our clients, Mathis Christian , we’ve learnt that combining the right leadership with OKR is a recipe for success. Mathis is a founder, coach and consultant whom has set up a collective called Craft Agile — an organization that transforms businesses by being helping them craft and master robust structures and processes. Mathis works closely with Stephen Bungay and The Executive's Trinity concept, as well as with OKR and Perdoo, and we'll go into depth on his experience in doing so. During the episode we'll discuss: What The Executive's Trinity is all about How organizations use The Executive's Trinity to execute their strategy through OKR The challenges faced with using The Executive's Trinity Curious to learn how to manage The Executive's Trinity and OKR within Perdoo? Head over to this guide . Tune in to our episode with Stephen Bungay to learn more about putting strategy into action. - Ready to track your OKRs the right way? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub .…

Goal Diggers: OKR, KPIs, strategy, and people management.

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What it takes to be successful with OKR 31:36

4 years geleden31:36

31:36

The OKR framework is designed to set organizations up for success. Yet many organizations that adopt OKR see little to no benefit of working with the framework. Why is that? Well, a lot of these organizations use what Felipe Castro calls the "Tinkerbell approach to OKR" — they simply continue working the same way they did before and just sprinkle some "OKR" pixie dust over it. That might work if you're lucky, but in most cases it won't. OKR calls for a fundamental shift in how you approach work and has a few key areas that need attention in order for it to be a huge success. We spoke to OKR trainer and consultant, Felipe Castro , on what it takes to be successful with OKR. During this episode we'll discuss the 3 things you need to be successful with OKR: Commitment to OKR from senior leadership How to use OKR in practice Unlearn old models Tune in to get a deep dive on what you need to do to make your OKR program a massive success. Learn from the experts! - Books discussed during the episode: 7 habits of highly effective people by Stephen R. Covey Unlearn by Barry O'Reilly Scrum: Twice the work in half the time by Jeff Sutherland Resources that can help further boost the success of your OKR program How to write great OKRs Outcomes vs. outputs - Ready to track your OKRs the right way? Head over to Perdoo and create a FREE account . Learn more about strategy, goals (OKRs & KPIs) & growth — visit the Perdoo Resources Hub .…

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Third time's a charm: Why an unsuccessful OKR implementation doesn’t mean failure with OKR