48. Jamika Burge of Capital One

Dollars to Donuts

In this episode of Dollars to Donuts I speak with Jamika Burge, the head of research for Data and AI at Capital One. We talk about her journey through academia, discovering user research, and intersectionality.

Doing good – for me, as a researcher, and as someone who wants to do good in the world, it means understanding people’s needs in context and providing opportunities for them to succeed. That’s what that means for me. Success can mean different things to different people. I can guess what success means from a business perspective. I can even guess what success means from a researcher perspective, but ultimately it’s that end user who tells us whether or not we got it right. I want that person to feel as an end user, free to share with us when we got it wrong, but also when we got it right. – Jamika Burge

Show Notes

• Episode transcript
• Interviewing Users, second edition
• Steve Portigal on the UX Podcast
• Jamika Burge on LinkedIn
• What is the Positive and Negative Affect Schedule? (PANAS)
• Center for Human-Computer Interaction at Virginia Tech
• IBM’s Thomas J. Watson Research Center
• John M. Carroll at Penn State
• Mary Beth Rosson at Penn State
• Office of Naval Intelligence
• DARPA
• Spelman College
• blackcomputeHER
• #blackcomputeHER conference
• National Academies
• Capital One

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