RPA in the Contact Center
Manage episode 303246530 series 2987272
In our first episode, we are in conversation with Satish Shenoy, VP of Technology Alliances at Blue Prism which is a technology leader in Robotic Process Automation. Satish and Pawan Jadhav, CEO, Lateetud Inc talk about the importance of Customer Experience Management(CXM) and how Artificial Intelligence(AI) powered by Robotic Process Automation(RPA) can be designed to simulate live agents in a contact center and elevate your customer experience.
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