Customer Experience Metrics That Matter To This CX Leader CX Decoded By CMSWire podcast

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News Talk Business News Marketing Rich Hein

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Customer Experience Metrics That Matter to This CX Leader

1+ y ago 32:19

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Melissa Henley, an experienced CX leader at Luxion, the company behind KeyShot 3D software, explores the vital aspects of both customer and employee experiences. In this latest podcast with CMSWire's CX Decoded, Melissa, a CMSWire Contributor, identifies two core metrics that CX leaders should prioritize: churn and net revenue retention (NRR). Melissa elaborates on the significance of these metrics in evaluating customer satisfaction and cultivating a loyal customer base, emphasizing the importance of a keen focus on these numbers for a company's success.

Additionally, Melissa addresses the crucial role of data in CX leadership. She asserts that proficiency in working with data is essential for success in the CX field. And just as Archimedes needed to perfect his measurement techniques to resolve the king's quandary, in the world of customer experience, mastery of the right metrics can lead to those elusive, yet sought-after "Eureka!" moments.

… continue reading

66 afleveringen

#News Talk #Business #News #Marketing #Rich Hein

Artwork

Customer Experience Metrics That Matter to This CX Leader

CX Decoded By CMSWire

published 1+ y ago

Delen

MP3•Thuis aflevering

Inhoud geleverd door Dom Nicastro. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Dom Nicastro of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Melissa Henley, an experienced CX leader at Luxion, the company behind KeyShot 3D software, explores the vital aspects of both customer and employee experiences. In this latest podcast with CMSWire's CX Decoded, Melissa, a CMSWire Contributor, identifies two core metrics that CX leaders should prioritize: churn and net revenue retention (NRR). Melissa elaborates on the significance of these metrics in evaluating customer satisfaction and cultivating a loyal customer base, emphasizing the importance of a keen focus on these numbers for a company's success.

Additionally, Melissa addresses the crucial role of data in CX leadership. She asserts that proficiency in working with data is essential for success in the CX field. And just as Archimedes needed to perfect his measurement techniques to resolve the king's quandary, in the world of customer experience, mastery of the right metrics can lead to those elusive, yet sought-after "Eureka!" moments.

… continue reading

66 afleveringen

#News Talk #Business #News #Marketing #Rich Hein

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