Episode 124: The Future of Customer Service is Automated with Simon Munch-Andersen

CTO Confessions Brought to you by IT Labs

Tech leaders are known for tackling hard issues – ones that require a lot of work and know-how in order to solve them, and in turn, help improve the livelihoods of people, and help businesses grow! Well, meet Simon Munch-Andersen, CTO at Ultimate, a tech leader of the type I described above, and one who sat down for a chat with me, as he shared everything from how he started out in tech, through his experience around the industry, all the way to the amazing work he’s doing now for Ultimate! Key takeaways from the podcast are: - Projects need to be handled and approached on a team level, not an individual, as this way all team members will have the sense of being part of something; - Why having more smaller decisions is better than making big ones that can destabilize your project and your team - The true value of leadership comes when your teams are capable of making decisions on their own; Our Guest: Simon Munch-Andersen LinkedIn: https://www.linkedin.com/in/simonma/ Website: https://www.ultimate.ai/ Intro and background music: Craig MacArthur - Power Shutoff (www.youtube.com/watch?v=x74iB_jtauw)