))
Data-Driven Initiatives to Lowering Churn
Manage episode 455335823 series 3460873
Inhoud geleverd door Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geรผpload en geleverd door Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Is it possible to save every account?
While it's important to do everything possible to prevent churn, Customer Success teams need to be strategic in their efforts. Bรกrbara Edith Pugliese shares her teamโs innovative approaches to reduce churn, prove value, and foster customer advocacy; maintaining the goal to maximize overall customer retention.
Click here to watch the interview on YouTube!
๐๐๐๐๐๐๐๐๐๐
- Learn how Barbara's team leverages data to anticipate and prevent customer churn.
- Discover the key elements of building a successful referral and advocacy program that not only retains customers but turns them into brand advocates.
- Understand the balance between trying to save every account and focusing on high-value customers.
๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐
Bรกrbara Edith Pugliese is a passionate advocate for innovation within the realm of Customer Success. With a strong background in sales and data analysis, Bรกrbara brings a unique blend of strategic insight and analytical rigor to her work. Currently, she is playing a pivotal role within a longstanding corporate giant, where she is spearheading initiatives to disrupt and modernize decades-old customer engagement strategies.
๐ You may connect with Bรกrbara via LinkedIn
๐๐๐๐
๐๐ ๐๐๐๐๐
๐ Read: Customer Advocacy - Definition for Customer Success
๐ฅ Watch: Cybersecurity Trends - Building Customer Advocacy
โฌ Download: Handling Code Red Customer Situations
#CustomerSuccess #CSM #ChurnManagement #Advocacy
โพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธ
Whenever youโre ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach โ Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community โ Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy โ If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
โพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธ
๐ Visit our Website - CSM Practice
๐ Sign up for our Newsletter
Hoofdstukken
1. Intro (00:00:00)
2. The Initiative (00:03:09)
3. Analyzing Support Ticket Stats (00:05:25)
4. Referral Advocacy Tracking (00:09:59)
5. Need for the Referral Form (00:14:29)
6. Customer Value Continuum (00:17:29)
7. The Customer Mastermind Program (00:18:39)
8. CS Best Practices (00:19:44)
113 afleveringen
Delen
