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Inhoud geleverd door Gareth Lock at The Human Diver. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Gareth Lock at The Human Diver of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
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SH129: We judge based on outcomes, not on process
Manage episode 454917519 series 3516753
Inhoud geleverd door Gareth Lock at The Human Diver. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Gareth Lock at The Human Diver of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
In this episode, we dive into the role of social conformity, biases, and decision-making in diving safety. Humans naturally seek group belonging, but this can lead to harsh judgments when incidents occur, particularly on social media. We explore how biases like hindsight and outcome bias affect our perceptions of accidents, often focusing on blame rather than understanding the decision-making processes behind them. To improve diving safety, it’s essential to create a "Just Culture"—a psychologically safe environment where mistakes can be shared without fear of humiliation or judgment. By examining flawed systems rather than individual outcomes and teaching the "why" behind protocols, we can foster better decision-making and prevent future incidents.
Original blog: https://www.thehumandiver.com/blog/we-judge-based-on-outcomes-not-on-process
Links: Learning teams blog: https://www.thehumandiver/blog/can-divers-learn-from-the-us-forest-service
Hindsight bias: https://www.thehumandiver/blog/incompetent-and-unaware-you-don-t-know-what-you-don-t-know
More about Just Culture: https://humanisticsystems.com/2016/11/24/just-culture-who-are-we-really-afraid-of%EF%BB%BF/
Tags: English, Gareth Lock
166 afleveringen
SH129: We judge based on outcomes, not on process
Counter-Errorism in Diving: Applying Human Factors to Diving
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Manage episode 454917519 series 3516753
Inhoud geleverd door Gareth Lock at The Human Diver. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Gareth Lock at The Human Diver of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
In this episode, we dive into the role of social conformity, biases, and decision-making in diving safety. Humans naturally seek group belonging, but this can lead to harsh judgments when incidents occur, particularly on social media. We explore how biases like hindsight and outcome bias affect our perceptions of accidents, often focusing on blame rather than understanding the decision-making processes behind them. To improve diving safety, it’s essential to create a "Just Culture"—a psychologically safe environment where mistakes can be shared without fear of humiliation or judgment. By examining flawed systems rather than individual outcomes and teaching the "why" behind protocols, we can foster better decision-making and prevent future incidents.
Original blog: https://www.thehumandiver.com/blog/we-judge-based-on-outcomes-not-on-process
Links: Learning teams blog: https://www.thehumandiver/blog/can-divers-learn-from-the-us-forest-service
Hindsight bias: https://www.thehumandiver/blog/incompetent-and-unaware-you-don-t-know-what-you-don-t-know
More about Just Culture: https://humanisticsystems.com/2016/11/24/just-culture-who-are-we-really-afraid-of%EF%BB%BF/
Tags: English, Gareth Lock
166 afleveringen
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Counter-Errorism in Diving: Applying Human Factors to Diving
In this episode, Bart Den Ouden reflects on the importance of mastering the basics before taking on advanced challenges, using ice diving as a vivid example. During a rare opportunity for ice diving in the Netherlands, Bart observed several instructors rushing into instructor-level ice diving certifications without adequate experience. Drawing parallels with the Dunning-Kruger effect and highlighting the risks of "unknown unknowns," he emphasizes the dangers of overconfidence and taking shortcuts in training. Bart challenges dive professionals to lead by example, prioritize safety, and ensure they truly earn their certifications, reminding us all to slow down and build skills step by step. Original blog: https://www.thehumandiver.com/blog/run-before-walk Links: Micheal Thomas’ blog for TDI: https://www.tdisdi.com/tdi-diver-news/slow-down-young-fella-attitudes-in-technical-diving/ Dunning Kruger effect: https://vimeo.com/223029249 Tags: English, Bart Den Ouden, Decision Making, Instruction, Leadership…
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Counter-Errorism in Diving: Applying Human Factors to Diving
In this episode, we explore the critical role of leadership and decision-making in diving safety, using a real-life story about a young instructor, “Jack,” who made a risky dive on a rebreather he wasn’t certified to use. Despite his confidence, Jack’s actions reflect dangerous cognitive biases like overconfidence, outcome bias, and normalization of deviance, shaped by a culture of cutting corners in his early training. Through this cautionary tale, we highlight the importance of setting the right example as dive leaders, understanding the consequences of our actions, and promoting a safety-first mindset. Tune in to learn why responsible leadership and listening to feedback are vital for creating a safer diving community. Original blog: https://www.thehumandiver.com/blog/lead-a-horse-to-water Tags: English, Bart Den Ouden, Decision Making, Situation Awareness…
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Counter-Errorism in Diving: Applying Human Factors to Diving
In this episode, we explore how listening to your inner voice can be a lifesaver, both in diving and everyday life. Bart Den Ouden shares his personal journey of uncovering severe heart issues despite passing regular diving medicals, emphasizing the importance of recognizing warning signs and overcoming cognitive biases like denial and confirmation bias. We also discuss a diver’s near-fatal experience with immersion pulmonary edema (IPO) and how quick action and a well-equipped facility saved their life. These stories highlight the critical role of self-awareness, preventative measures, and teamwork in planning to fail safely—whether under water or on land. Listen in to learn why trusting that “little voice” could be the key to staying alive. Original blog: https://www.thehumandiver.com/blog/plan-to-fail-safely-part-2-passing-the-test-doesn-t-say-it-all Links: Angioplasty and Stent: https://www.nhs.uk/conditions/coronary-angioplasty/what-happens/ HSE Medical requirements: https://www.hse.gov.uk/diving/medical-requirements.htm IPO (IPE): http://www.ukdmc.org/medical-conditions/immersion-pulmonary-oedema/ BMJ article: https://heart.bmj.com/content/80/6/537 DAN article: https://www.diversalertnetwork.org/health/heart/cardiac-health Tags: English, Bart Den Ouden, Cognitive Biases, Decision Making, Medical…
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Counter-Errorism in Diving: Applying Human Factors to Diving
In this episode, we delve into risk management and decision-making in diving, exploring the difference between personal and professional responsibilities. Using a case of a divemaster tasked with guiding divers on a challenging wreck dive, we examine the complexities of managing hazards, understanding acceptable risks, and the impact of assumptions and biases. The conversation highlights the importance of preparation, critical thinking, and a proactive approach to safety, while acknowledging the challenges of balancing rules with real-world scenarios. Ultimately, we discuss how diving professionals can navigate these grey areas, fostering safer practices while maintaining the adventurous spirit of diving. Original blog: https://www.thehumandiver.com/blog/who-owns-the-risk-in-diving Links: HSE Terms: https://www.hse.gov.uk/managing/theory/alarpglance.htm Normalisation of Deviance video: https://vimeo.com/174875861 Work as Imagined vs Work as Done: https://humanisticsystems.com/2016/12/05/the-varieties-of-human-work/ Tags: English, Decision Making, Gareth Lock, Risk, Risk Management…
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Counter-Errorism in Diving: Applying Human Factors to Diving
In this episode, we explore the importance of preparing for failure in diving education, inspired by Hal Watts' quote: “The most dangerous thing about diving is divers themselves.” Using a real-life example from a scuba Instructor Examination, we highlight how training focused solely on passing exams can lead to complacency and poor decision-making in real-life scenarios. Diving instructors and trainers must teach students to plan for and respond to unexpected challenges safely. This involves reflecting on training methods, addressing blind spots, and fostering a mindset where failure becomes a learning opportunity, not a life-threatening event. Part 2 will delve deeper into personal strategies for planning to fail safely. Original blog: https://www.thehumandiver.com/blog/plan-to-fail-safely Tags: English, Dart Den Ouden, Instruction, Leadership…
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Counter-Errorism in Diving: Applying Human Factors to Diving
In this episode, we explore the dangers of "normalisation of deviance"—the gradual erosion of safety standards through repeated shortcuts—and its impact on rebreather diving and other high-risk activities. Drawing on lessons from aviation and diving, we discuss how human factors, cognitive biases, and systemic drift contribute to accidents, emphasizing that outcomes should not be the sole focus when analyzing incidents. Using models like the Swiss Cheese Model and concepts of systems thinking, we unpack how multiple, seemingly minor factors can align to create critical incidents. Learn how applying tools like checklists, audits, and effective debriefs can help mitigate these risks and maintain safety margins in diving and beyond. Original blog: https://www.thehumandiver.com/blog/one-mistake Links: “If Only” documentary: https://www.thehumandiver.com/ifonly John Bantin’s Undercurrent article: https://www.undercurrent.org/blog/2020/06/01/the-tragic-and-un-necessary-death-of-brian-bugge/ Debrief model: https://www.thehumandiver.com/debrief Normalisation of Deviance: https://vimeo.com/174875861 Simple Swiss cheese model: https://vimeo.com/326723142 Big Hole animation: https://vimeo.com/326723122 Little Hole animation: https://vimeo.com/326723109 HSE report: https://www.hse.gov.uk/research/rrpdf/rr871.pdf Tags: English. CCR, Complacency, Decision Making, Gareth Lock, Human Factors, Rebreather…
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Counter-Errorism in Diving: Applying Human Factors to Diving
This episode dives into the critical role of human factors in safety, using a tragic aviation incident and its parallels in diving to illustrate how distractions, pressures, and systemic issues contribute to accidents. We explore how a Royal Air Force training film, "Distractions," highlighted the cumulative factors behind a hypothetical crash, emphasizing the need for shared responsibility in preventing errors. Similarly, the story of Brian Bugge's 2018 diving accident reveals the dangers of focusing solely on individual mistakes while overlooking the broader contributing factors. Accidents rarely result from a single error but emerge from a combination of conditions. By understanding these dynamics, we can better mitigate risks and improve safety in both aviation and diving. Original blog: https://www.thehumandiver.com/blog/outcomes-are-so-sexy Links: “If Only” Documentary: https://www.thehumandiver.com/ifonly Tags: English, CCR, Checklists, Decision Making, Gareth Lock, If Only, Investigations, Rebreather…
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Counter-Errorism in Diving: Applying Human Factors to Diving
In this episode, a newly qualified Human Factors in Diving Instructor shares their journey of grappling with impostor syndrome and the challenges of teaching human factors to divers. Despite over a decade of diving instruction experience, they recount feeling inadequate compared to peers and doubting their knowledge, especially when students might view human factors as "common sense." Reflecting on the Dunning-Kruger effect, they explore how experts often underestimate their abilities because they understand the vastness of their field. Through conversations with peers and self-reflection, they learn to embrace the value they bring to the classroom and the importance of fostering curiosity in their students. Original blog: https://www.thehumandiver.com/blog/the-best-is-the-enemy-of-the-good Tags: English, Communications, Jenny Lord, Leadership, Teamwork…
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Counter-Errorism in Diving: Applying Human Factors to Diving
This episode dives into the critical importance of recognizing deviations from the norm in diving, a concept rooted in situational awareness. Inspired by the 1972 attack at Lod Airport, Bart den Ouden draws parallels between how assumptions can blind us and the role of training and experience in diving. By understanding what “normal” looks like, divers can detect and respond to unexpected changes. We explore mental models, decision-making under pressure, and the value of learning skills the right way to build a strong foundation. Tune in to learn why paying attention to the small details can make all the difference underwater! Original blog: https://www.thehumandiver.com/blog/predicitive-profiling Links: Situational Awareness and Decision Making in Diving: https://gue.com/blog/situational-awareness-and-decision-making-in-diving/?fbclid=IwAR1Pq5eqIxWxcc0s1S2CoYefJgkWeXy_pUi8AsjQ8BoKSx-xKKXrLTPqleQ Tags: English, Bart Den Ouden, Decision Making…
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Counter-Errorism in Diving: Applying Human Factors to Diving
In this episode, we explore the pitfalls of blindly trusting technology through two cautionary tales—one about a GPS mishap in snowy Quebec and another about divers relying solely on their computers. Automation offers precision and convenience, but over-reliance can dull our awareness and problem-solving skills. We discuss how this applies to diving, where dive computers are invaluable but prone to errors if misconfigured or when they fail. Listeners will learn why it’s essential to combine technology with old-school skills, planning, and situational awareness to ensure safety. Embrace technology, but always have a backup plan! Original blog: https://www.thehumandiver.com/blog/the-good-the-bad-the-ugly Tags: English, Decision Making, Helene Pellerin, Situational Awareness…
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Counter-Errorism in Diving: Applying Human Factors to Diving
1 SH156: CCR pre-dive checks and checklists are not always enough to prevent an equipment-based accident! 10:49
In this episode, we explore how safety in diving is not just about avoiding accidents but about building systems that can fail safely. Drawing on a real-life incident shared by Phil Short, we examine how a small technical issue—debris in a rebreather valve—could have escalated into a life-threatening situation during a cave dive. We highlight the critical role of technical preparation, situational awareness, and non-technical skills like teamwork, leadership, and communication in managing and recovering from unexpected challenges. By sharing these stories, we aim to help divers understand how to plan for failures and enhance safety through learning, reflection, and a chronic unease about what could go wrong. Original blog: https://www.thehumandiver.com/blog/failing-safely-400m-back-in-a-cave Links: How Safe is Your Diving blog: https://www.thehumandiver.com/blog/how-safe-is-your-diving Tags: English, CCR, Decision Making, Gareth Lock, Leadership, Non-Technical Skills, Teamwork…
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Counter-Errorism in Diving: Applying Human Factors to Diving
1 SH155: How safe is your diving? 11:12
In this episode, we dive into the concept of psychological safety and its critical role in diving and team performance. Psychological safety, defined as a shared belief that it's safe to take interpersonal risks, enables people to ask questions, make mistakes, contribute ideas, and challenge the status quo without fear of judgment or reprisal. Drawing on insights from experts like Amy Edmondson and Dr. Timothy Clark, we explore its four stages: inclusion, learner safety, contributor safety, and challenger safety, with a focus on how each stage impacts divers, instructors, and teams. From life-or-death scenarios to fostering innovation, creating a culture of psychological safety can improve decision-making, teamwork, and training outcomes. Tune in to learn how to build this essential skill in your diving and beyond. Original blog: https://www.thehumandiver.com/blog/how-safe-is-your-diving Links: If Only video: https://vimeo.com/382399090 Debrief guide: https://www.thehumandiver.com/debrief Psychological Safety and Learning Behaviour in Work Teams: http://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Group_Performance/Edmondson%20Psychological%20safety.pdf High Performing Teams need Psychological Safety: https://liberationist.org/high-performing-teams-need-psychological-safety/ What Psychological Safety is not: https://qz.com/work/1470164/what-is-psychological-safety/ Tags: English, Communication, Decision Making, Gareth Lock, Just Culture, Leadership, Teamwork…
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Counter-Errorism in Diving: Applying Human Factors to Diving
1 SH154: The Importance of Decision Making in Setting Goals: Ensuring “The Juice is worth the Squeeze” 9:17
In this episode, we explore the double-edged nature of goal setting—how it drives achievement but can also lead to risky decisions when pressure and commitment override safety and judgment. Using examples from mountaineering and advanced diving, including a personal story about a challenging CCR trimix course, we delve into the concept of "destructive goal setting." The discussion highlights how external pressures and an unwillingness to abandon goals can cloud decision-making, and emphasizes the importance of open communication, team empowerment, and stepping back to reassess whether "the juice is worth the squeeze." Original blog: https://www.thehumandiver.com/blog/is-the-juice-worth-the-squeeze Tags: English, Cognitive Biases, Decision Making, Guy Shockey…
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Counter-Errorism in Diving: Applying Human Factors to Diving
1 SH153: Why ‘They should have’, ‘...could have’ or ‘I would have..’ do not improve diving safety 5:54
In this episode, we explore the concept of counterfactual reasoning—our tendency to imagine how incidents could have been avoided by different actions—and why it falls short in improving safety. While this type of hindsight helps us feel better by creating a sense of order, it doesn’t address the real-world conditions or decisions that led to the incident. Instead of asking, "Why didn’t they do Y instead of X?" we should ask, "How did doing X make sense to them at the time?" By focusing on what actually happened and understanding the context, we can uncover valuable insights to improve safety and decision-making in diving. Original blog: https://www.thehumandiver.com/blog/counter-factuals Tags: English, Cognitive Biases, Decision Making, Gareth Lock, Incident Analysis…
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Counter-Errorism in Diving: Applying Human Factors to Diving
In this episode, we explore a personal account of a Gareth’s experience with decompression sickness (DCS) and the critical decision-making process that followed. The story dives into the internal monologue, biases, and stigmas surrounding DCS, highlighting how emotions and uncertainties influence risk-based decisions. We also examine industry practices, the importance of creating a psychologically safe culture for discussing incidents, and the need for better preparedness when things go wrong. This episode challenges listeners to reflect on their own decision-making and encourages a shift toward curiosity and learning in the diving community. Original blog: https://www.thehumandiver.com/blog/the-bend-is-uninteresting-the-related-decisions-are-much-more-so Links: PACE model: https://gcaptain.com/graded-assertiveness-captain-i-have-a-concern/ Prospect Theory: https://www.jstor.org/stable/1914185 Blog about Normalisation of Deviance: https://www.thehumandiver.com/blog/being-a-deviant-is-normal Distancing through Differencing: https://www.researchgate.net/profile/David_Woods11/publication/292504703_Distancing_through_differencing_An_obstacle_to_organizational_learning_following_accidents/links/5742fb1808ae9ace8418b7ea/Distancing-through-differencing-An-obstacle-to-organizational-learning-following-accidents.pdf Tags: English, Decision Making, Gareth Lock…
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