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Dealing with Difficult Customers
Manage episode 304663143 series 2991143
Inhoud geleverd door Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Jeremy Blake and Bob Morrell, Jeremy Blake, and Bob Morrell of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
How do you prepare for dealing with difficult customers?
This podcast offers some simple to remember techniques for coping with these types of call. Listen to 3 role plays, think about the language and the tone – how can you adapt these for your difficult calls?
Also watch out for disloyal bonding – saying the wrong things to get the result you want – it’s a dangerous habit.
Please listen, rate, review – and tell us about your difficult customers!
Find more useful and essential contact centre development from realitytraining.com
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