Citizens Advice: Supporting Communities and Navigating Consumer Issues

Consumer Friend

Release Date: 30/09/24

Host(s):

• Adam
• Louise (LouBax)

Guests:

• Jon Walters – Senior Service and Contract Manager, Citizens Advice
• Judith Wood Archer – Senior Delivery Director, Society Matters Citizens Advice Gateshead

Episode Summary:

In this episode, Adam and Louise are joined by Jon Walters and Judith Wood Archer from Citizens Advice. The discussion revolves around the incredible work Citizens Advice does to support communities across the UK, handling over 5.5 million consumer-related issues in 2022. From helping consumers navigate energy issues and debt advice to ensuring individuals understand their rights, Citizens Advice plays a vital role in consumer protection.

Judith shares insights from her 18 years of experience at Citizens Advice Gateshead, the largest branch in the country, while Jon discusses how the national team works to advocate for consumer rights and influence government policies. Together, they explore how the cost-of-living crisis has impacted consumers and the importance of offering practical, accessible support when people need it most.

Key Takeaways:

1. Citizens Advice’s Reach: In 2022, the Citizens Advice Consumer Service handled over 5.5 million consumer issues, and their website received 29 million visits, focusing on consumer rights, energy issues, and debt advice.
2. Cost of Living Crisis: Citizens Advice has seen a significant increase in demand for services, with many clients struggling due to rising living costs and debt.
3. Importance of Early Intervention: Judith and John emphasize the need for people to seek help early to prevent small issues from escalating into crises.
4. Citizens Advice’s Impact: The organization delivers services both locally and nationally, offering vital advice and support in areas like housing, benefits, and consumer protection.

Notable Quotes:

1. Jon Walters: "We try to give people the help and advice they need, but part of our job is to be the people's champion, influencing decision-makers to see things from the perspective of those in need."
2. Judith Wood Archer: "It's often not until people are in crisis that they seek help. But if we can catch them early, it's like untying a simple bow instead of cutting through a knot."
3. Adam Carter: "Citizens Advice is like a safety net – people don’t think they need it until a problem happens."

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