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Inhoud geleverd door Kristina Russell. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Kristina Russell of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Overeenkomstig met Colour Kristina Talks Podcast for Hairdressers
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EP 114: How to respond to negative salon reviews
Manage episode 343274207 series 2794624
Inhoud geleverd door Kristina Russell. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Kristina Russell of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
In this episode, we’re talking about strategies for responding to negative feedback or 1-star reviews and why you need one to protect yourself and your salon biz.
There are 3 things I suggest doing when you get a negative google review. These are easy-to-action steps that are best done quickly after the review has been published to your page or your salon business page.
Those steps are:
- Respond with kindness
- Offer a solution that aligns with your business policies
- Acknowledge and apologise Listen to episode 114 of the Colour Kristina Talks Podcast for Hairdressers to learn how to respond to negative reviews.
- - - - - - - - - -
Want to learn more? Here are a few ways I can help you:
FREE ONLINE MASTERCLASS - Get Instant Access! How to Paint Reds and Copper Hair Colour without Hot Roots or Banding.
https://www.kristinarussell.online/webinar
Full show notes and learning resource links can be found at https://www.kristinarussell.com.au/114
DM KRISTINA ON INSTAGRAM - let's chat! https://www.instagram.com/colourkristina
149 afleveringen
Delen
Manage episode 343274207 series 2794624
Inhoud geleverd door Kristina Russell. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Kristina Russell of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
In this episode, we’re talking about strategies for responding to negative feedback or 1-star reviews and why you need one to protect yourself and your salon biz.
There are 3 things I suggest doing when you get a negative google review. These are easy-to-action steps that are best done quickly after the review has been published to your page or your salon business page.
Those steps are:
- Respond with kindness
- Offer a solution that aligns with your business policies
- Acknowledge and apologise Listen to episode 114 of the Colour Kristina Talks Podcast for Hairdressers to learn how to respond to negative reviews.
- - - - - - - - - -
Want to learn more? Here are a few ways I can help you:
FREE ONLINE MASTERCLASS - Get Instant Access! How to Paint Reds and Copper Hair Colour without Hot Roots or Banding.
https://www.kristinarussell.online/webinar
Full show notes and learning resource links can be found at https://www.kristinarussell.com.au/114
DM KRISTINA ON INSTAGRAM - let's chat! https://www.instagram.com/colourkristina
149 afleveringen
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Overeenkomstig met Colour Kristina Talks Podcast for Hairdressers
Tony & Chelsea Northrup's photography podcast - dig deep into the history, science, and personalities of photography.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
UXPodcast™ is a twice-monthly digital design podcast - hosted by James Royal-Lawson and Per Axbom - sharing insights about business, technology, people and society since 2011. We want to push the boundaries of how user experience is perceived and boost your confidence in the work you do.
…
continue reading
Montgomery & Co. is a weekly podcast where WNBA champion and part-owner of the Atlanta Dream Renee Montgomery is joined by her mother Bertela Montgomery, her sister Nicole Young and her wife Sirena Grace as they chart a unique path through the business world as four black and brown women keeping their family first at all times. Both insightful and compelling, this one-of-a-kind talk show combines interviews with some of the world’s top innovators & entrepreneurs with sports and culture conve ...
…
continue reading
The iFanboy.com Comic Book Podcast is a weekly talk show all about the best new current comic book releases. Lifelong friends, Conor Kilpatrick and Josh Flanagan talk about what they loved and (sometimes) hated in the current weekly books, from publishers like Marvel, DC, Image Comics, Dark Horse Comics, BOOM! Studios, IDW, Aftershock, Valiant, and more. The aim is to have a fun time, some laughs, but to also really understand what makes comic books work and what doesn’t, and trying to under ...
…
continue reading
Scheer Intelligence features thoughtful and provocative conversations with "American Originals" -- people who, through a lifetime of engagement with political issues, offer unique and often surprising perspectives on the day's most important issues.
…
continue reading
Design Matters with Debbie Millman is one of the world’s very first podcasts. Broadcasting independently for over 15 years, the show is about how incredibly creative people design the arc of their lives.
…
continue reading
Every creative work you’ve ever loved has a hero’s journey behind it. On Spark & Fire, you'll hear creators tell the story of bringing one beloved work to life. Iconic creatives — like Wicked composer Stephen Schwartz, Pixar director Domee Shi, comedian Patton Oswald, musician Wynton Marsalis, and novelist Isabel Allende — share the endless iterations, the inevitable setbacks, and the breakthrough ideas along the epic process of creation. But this isn’t an interview show. It’s a story — told ...
…
continue reading
The PetaPixel Podcast is a twice-weekly podcast about the wonderful world of photography. It’s a fusion of news, opinions, humor, and real-world experience, bundled into a show that you can listen to on your way to work. Subscribe today to stay up to date with what’s going on in the photo industry from one of the-most-listened-to photography podcasts. Join thousands of photographers from around the world who enjoy host Sharky James' twice-weekly photo podcast where you'll have fun, improve y ...
…
continue reading
Tangentially Speaking is dedicated to the idea that good conversation is organic, uncensored, revelatory, and free to go down unexpected paths with unconventional people. chrisryan.substack.com
…
continue reading
Player FM - Podcast-app
Ga offline met de app Player FM !
Ga offline met de app Player FM !
