#9: How Customer Feedback Impacts Your Entire SaaS Org With Lisa Starita, Beekeeper Churn It Up: Customer Success podcast

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Tech Aly Mahan Churn It Up Customer Success

Inhoud geleverd door Churn It Up: Customer Success Podcast and Aly Mahan. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Churn It Up: Customer Success Podcast and Aly Mahan of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

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#9: How Customer Feedback Impacts Your Entire SaaS Org with Lisa Starita, Beekeeper

7y ago 22:11

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Inhoud geleverd door Churn It Up: Customer Success Podcast and Aly Mahan. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Churn It Up: Customer Success Podcast and Aly Mahan of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

This week, Aly talks with Lisa Starita, Head of Customer Success Operations at Beekeeper. Lisa talks about how she used to manage customer requests manually and the problems that caused with the product team. She then explains how she went about solving those issues and practically removing CS from the feedback process. This episode is perfect for anyone in CS who: - Often finds themselves inundated with customer feedback requests. - Feels they're trapped between the customers and the product team. - Wants to set up a scalable feedback system in their organization. Key Takeaways - The trouble with using documents and spreadsheets for feedback. - How to remove CS from the feedback process and create a direct link between customers and the product team. - The warning signs that tell you when to adopt a specialist feedback software. See full show notes: www.receptive.io/podcasts/churnitup/customer-feedback.html

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10 afleveringen

#Tech #Aly Mahan #Churn It Up Customer Success

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#9: How Customer Feedback Impacts Your Entire SaaS Org with Lisa Starita, Beekeeper

Churn It Up: Customer Success Podcast

36 subscribers

published 7y ago

Delen

MP3•Thuis aflevering

Inhoud geleverd door Churn It Up: Customer Success Podcast and Aly Mahan. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Churn It Up: Customer Success Podcast and Aly Mahan of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

This week, Aly talks with Lisa Starita, Head of Customer Success Operations at Beekeeper. Lisa talks about how she used to manage customer requests manually and the problems that caused with the product team. She then explains how she went about solving those issues and practically removing CS from the feedback process. This episode is perfect for anyone in CS who: - Often finds themselves inundated with customer feedback requests. - Feels they're trapped between the customers and the product team. - Wants to set up a scalable feedback system in their organization. Key Takeaways - The trouble with using documents and spreadsheets for feedback. - How to remove CS from the feedback process and create a direct link between customers and the product team. - The warning signs that tell you when to adopt a specialist feedback software. See full show notes: www.receptive.io/podcasts/churnitup/customer-feedback.html

… continue reading

10 afleveringen

#Tech #Aly Mahan #Churn It Up Customer Success

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