It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Inhoud geleverd door The Executive Director of the Cambridge MBA. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door The Executive Director of the Cambridge MBA of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
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Driving Strategic Change Starting With The Customer
MP3•Thuis aflevering
Manage episode 405874024 series 1864133
Inhoud geleverd door The Executive Director of the Cambridge MBA. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door The Executive Director of the Cambridge MBA of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
In many companies, there are several layers between developing strategy and the customer. The best plans and presentations crumble on the first contact with customers and the best companies can rapidly collect, clean and learn from customer data. Whether you are grappling with customer churn, or figuring out what's going on between strategy and execution, our guest Vignesh Chandran has more than 10 years of experience working with top companies on precisely these problems. Learn how you can develop better strategies that can be better executed based on good data.
…
continue reading
101 afleveringen
MP3•Thuis aflevering
Manage episode 405874024 series 1864133
Inhoud geleverd door The Executive Director of the Cambridge MBA. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door The Executive Director of the Cambridge MBA of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
In many companies, there are several layers between developing strategy and the customer. The best plans and presentations crumble on the first contact with customers and the best companies can rapidly collect, clean and learn from customer data. Whether you are grappling with customer churn, or figuring out what's going on between strategy and execution, our guest Vignesh Chandran has more than 10 years of experience working with top companies on precisely these problems. Learn how you can develop better strategies that can be better executed based on good data.
…
continue reading
101 afleveringen
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