44. Advisory Skills - Mastering Empathy

Business Advisor Podcast

This episode of the Business Advisors Podcast dives deep into the importance of empathy for building successful business advisor-client relationships. Host Amanda C. Watts explains how empathy is more than just sympathy, but a skill that allows you to truly understand your client's perspective and emotions. By mastering empathy, you can create a safe space for open communication, build trust, and ultimately deliver more impactful advice that drives client success.

Key Takeaways:

• Empathy is the Cornerstone of Trust: Clients who feel heard and understood are more likely to trust your advice and guidance.
• Active Listening is Key: Master the art of truly listening to your clients, not just waiting for your turn to speak. Pay attention to both verbal and nonverbal cues.
• Uncover Client Emotions: Acknowledge and validate your client's feelings to build rapport and create a safe space for vulnerability.
• Tailor Your Approach: By understanding your client's unique needs and motivations, you can personalize your advice for maximum impact.
• Empathy is a Skill You Can Develop: Practice active listening, ask open-ended questions, and seek feedback to improve your empathetic communication.
• Go Beyond Numbers: Business advisory is not just about financial metrics. Empathy allows you to connect with clients on a human level and create a more holistic approach to their success.
• Set Boundaries & Maintain Objectivity: While empathy is crucial, it's important to maintain professional boundaries and avoid giving biased advice.
• Seek Feedback & Continuous Improvement: Actively solicit feedback from clients and peers to identify areas where you can strengthen your empathy and overall advisory skills.

Want more? Join THE FREEDOM TRIBE
Here's all the FREE BONUSES you'll receive when you join our exciting community on Skool; The Freedom Tribe

• Global Community Of Peers: CPAs, accountants, fractional CFOs, bookkeepers and finance professionals from all over the world sharing ideas, best practice and innovations with each other.
• Digital copy of Amanda's NEW BOOK, the Business Advisor Playbook: 300+ pages that will transform your approach and share the strategies you need to create, sell and deliver business advisory services.
• Digital copy of 500:200 Model™ Guide: My tried-and-tested formula for taking home at least 200K with business advisory revenue of 500K.
• 12 Days Of Business Advisory video series: that walks you through creating the perfect advisory offer.
• Hand Picked And Categorised episodes of the Business Advisor Podcast to accelerate your journey from a compliance-led to an advisory-led practice.

PLUS: There are a few other surprise bonuses that can be UNLOCKED once you are inside the community: Get Clients Course and 5 Day LinkedIn Challenge. Super excited to see you there, and looking forward to helping you achieve all that you want in life.

-
Speak to you in the next episode...