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The Client Experience: expectations and the journey
Manage episode 409437276 series 3561271
Inhoud geleverd door Meris Gantt and Andrea Elaver. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Meris Gantt and Andrea Elaver of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Have you ever thought about what it would be like to be your client? This is what we in the wedding and event industry call the client experience. This includes your clients' journey from onboarding to offboarding and everything in between. In this episode, we share about:
Onboarding:
Best practices for onboarding clients.
How to share with clients what they can expect from you throughout their time working with you in a way that is best for them!
Ways to prevent technology overload and support your clients in navigating all of the technology of the industry.
Healthy Boundaries with Clients
The difficulties for you and your clients with going “above and beyond”
Setting times that you are unavailable and clearly communicating that time frame to your clients.
Texting vs. Email
The In-Between Times
Our favorite parts of the planning process
Helping clients in the in-between times when there is not a lot happening with their event
Offboarding
What to expect after your time with a client has come to a close
Receiving feedback and reviews
Relationships beyond the event
Links:
For more insights into the wedding and event process and to make sure you don’t miss our next episode, be sure to subscribe to our podcast! If you loved today’s episode head over to the review section and let us know, we’d love to hear from you You can also keep up with all things Bloom House by following us on Instagram @bloomhousenc We’ll see you there!
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