28.06 - Want To Connect Better With Customers? Try Empathy BAI Banking Strategies podcast

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28.06 - Want to connect better with customers? Try empathy

3 jaar geleden 18:45

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Inhoud geleverd door BAI Banking Strategies. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door BAI Banking Strategies of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Success at bank contact centers has long been measured by resolution speed and call volume. But is this changing? Terri Panhans from Vericast joins us to share her insights on how the role of contact centers is evolving as day-to-day banking transactions go increasingly digital.

… continue reading

276 afleveringen

#Financial Services #BAI Banking Strategies #Finance #Business #Business Disciplines

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28.06 - Want to connect better with customers? Try empathy

BAI Banking Strategies

89 subscribers

published 3 jaar geleden

Delen

MP3•Thuis aflevering

Inhoud geleverd door BAI Banking Strategies. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door BAI Banking Strategies of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Success at bank contact centers has long been measured by resolution speed and call volume. But is this changing? Terri Panhans from Vericast joins us to share her insights on how the role of contact centers is evolving as day-to-day banking transactions go increasingly digital.

… continue reading

276 afleveringen

#Financial Services #BAI Banking Strategies #Finance #Business #Business Disciplines

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