How Patreon’s new billing model option can work for your business | Jenn Pugh | #1

Backstage with Patreon

Jenn Pugh is a Product Manager at Patreon, and she’s actually built her career in Product Management at companies spanning educational courses and customer relationship tools. She really understands how creators think about their creative work and how they build a relationship with their audience. She is in charge of a couple different areas at Patreon - one is Insights, the way we present dashboards and metrics to our creators. We’ll actually be focusing on a second area - Patreon’s billing model.

It's been a long term project to really understand how creators and their members think about billing and how we can make it a better experience all around. It's a complicated topic because creators run their membership in dramatically different ways, and it's such a high priority for us to reliably handle payments for creators.

So it's a topic we know creators care a lot about. We're looking to make it easily understandable and help creators think about and decide about how they do billing, and how they do promotion in their membership.

Transcripts available at patreon.com/backstage - join the discussion about the episode in the Patreon Creator Discord https://discord.gg/patreon

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