Ep. 1 - Building and Retaining Client Relationships as an Auto Repair Service Advisor

AutoFix AdvisorCast

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In this episode, Michael Doherty shares his journey of becoming a service advisor, beginning as a porter and detailer, to having an experienced mentor guide him through the role's nuances. Michael discusses the importance of effective communication in building and maintaining client relationships, advocating for regular updates and transparency to prevent miscommunication issues. Lastly, he explores the mental health aspects and stressors faced by service advisors, emphasizing the significance of self-care and taking mental breaks to maintain a healthy work-life balance.

00:00 Service advisor expertise: relatable, knowledgeable, helpful insights.
03:48 Great platform for service advisors' discussions and improvements.
09:47 Comprehensive vehicle service process from start to finish.
13:34 Prioritize self-care for better work-life balance.
14:57 Building trust via transparent communication with clients.
19:39 Handling frequent client calls with polite communication.
20:54 Opening conversation for service advisors nationwide.

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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

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