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Post-Purchase Success is the podcast series from parcelLab; the place to learn how brands and leaders in e-commerce have transformed their post-purchase experience. Each episode, we'll be speaking to experts from the e-commerce and retail world; getting their thoughts on the latest trends and developments. We'll also be finding out about the challenges that they've faced, to give you some inspiration to deal with the challenges that you and your business might be facing too.
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E5: Perfecting PPX: How to map the modern customer journey with Curt Graff
29:00
29:00
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29:00
In today's episode, we're joined by Curt Graff, SVP at VGM Fulfilment. We learn how VGM has elevated its Customer Experience proposition by leveraging parcelLab's Post-Purchase flexibility to deliver a better end-to-end experience for its customers. We also learn how to use process mapping as a foundation for enhancing your Post-Purchase experience…
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E4: Transforming Customer Services from Cost to Revenue - with Breanna Moreno
31:31
31:31
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31:31
In today's episode, we're joined by Breanna Moreno, VP of Customer Experience at True Classic, recorded live on the conference floor at ShopTalk 2024 in Las Vegas! Breanna joins us to discuss how True Classic pivoted from being a cost center in Customer Services to becoming a revenue-generating machine. We also learn how True Classic's culture is c…
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E3: How is TikTok Transforming E-Commerce? With Logan Dunn
31:33
31:33
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31:33
In today's episode, we're joined by Logan Dunn, Head of E-Commerce at Wyze, recorded live on the conference floor at ShopTalk 2024 in Las Vegas! Logan talks to us about social media and the role that TikTok is playing in really transforming third-party e-commerce. We also talk about scalability and commerce platforms, something that Logan knows a h…
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E2: Jana Soppa, parcelLab's Head of Carrier Integration
45:18
45:18
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45:18
In today's episode, we're joined by Jana Soppa, Head of Carrier Integration at parcelLab. Listen now as host Angus Knights talks to Jana about her time working as a Returns Leader at Decathlon, the challenges of scaling logistics in a fast-growing business, how to shift your mindset from thinking about processes to experience, and her advice on how…
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In the first ever episode of Delivering Success, we're joined by Rachel Troke, Senior Product Manager at New Look, and Martin Weis, Global E-Commerce Operations Manager at Stokke, to explore the world of e-commerce returns. Our guests discuss the expectations that online shoppers have from a returns experience, and the cost - to retailers - of not …
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